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Manager, Technical Operations
InvoiceCloud, Inc.. Own and operate the Infrastructure Service Request intake and prioritization process within JIRA .
Tech Stack
Tools & technologiesAnsibleAzureCloudDjangoDNSGrafanaKubernetesNGINXPrometheusPythonTerraform.NET
About the role
Key responsibilities & impact- Own and operate the Infrastructure Service Request intake and prioritization process within JIRA
- Oversee triage, prioritization, scheduling, and communication of infrastructure-related work, including patching, security updates, and platform initiatives
- Partner with Cloud Platform Engineers, InfoSec, product owners, and cross-functional stakeholders to ensure predictable delivery, operational integrity, and change-management compliance
- Participate in an on-call rotation as an escalation point for major incidents
- Lead post-mortems and implement reliability improvements toward a 99.99% uptime target
- Report to the Vice President of Platform Engineering
- Directly manage Cloud Platform Engineers, including hiring, coaching, performance management, and career development
- Maintain the JIRA board, backlog health, workflow governance, SLAs, stakeholder visibility, and prioritization discipline
- Coordinate maintenance windows, patching, security updates, and operational upgrades
- Facilitate Infrastructure Board Review sessions
- Anticipate and escalate infrastructure risks involving capacity, obsolescence, performance, security exposure, and operational bottlenecks
- Manage team capacity, staffing needs, workload, hiring, and skill development
- Decompose, scope, and route large infrastructure requests into platform sprint cycles
- Provide updates, insights, and risk assessments to the VP of Platform Engineering
- Partner with InfoSec on security hardening and PCI/SOC 2 audit readiness
- Streamline workflows, improve throughput and cycle time, standardize documentation, and reduce manual toil
- Apply AI-assisted tooling and evaluate AI-driven automation for triage, anomaly detection, alerting, and self-service remediation
- Introduce dashboards, reporting automation, trend analysis, and improved change-management practices
Requirements
What you’ll need- Bachelor’s degree and minimum 5 years of experience in Infrastructure, Platform Engineering, Site Reliability Engineering, or related technical operational roles
- Demonstrated experience managing technical work intake processes and backlogs using JIRA or similar tools
- Experience coordinating maintenance windows, patch cycles, or operational readiness activities
- Strong understanding of change-management frameworks and operational governance best practices
- Excellent communication skills and experience engaging with senior technical and business stakeholders
- Strong analytical capabilities for assessing technical risk, complexity, and business impact
- Expertise supporting and troubleshooting Microsoft Azure, including AKS, VNets, NSGs, Load Balancers, VPN/ExpressRoute, managed identities, and Azure Policy/RBAC
- Expertise supporting and troubleshooting Kubernetes, including cluster operations, scaling, upgrades, workload security, and troubleshooting
- Expertise supporting and troubleshooting Cloudflare DNS, CDN, WAF, and Zero Trust configurations
- Experience with Terraform for modular, reusable cloud provisioning
- Experience with Ansible for system configuration and application deployment
- Automation skills using PowerShell, Bash, and/or Python
- Experience supporting and troubleshooting Windows Server, IIS, and .NET Framework/Core application environments
- Experience supporting and troubleshooting Ubuntu Server, Nginx, and Python Django applications, including containerization and integration with Azure services
- Experience containerizing .NET and Python/Django applications and operating them in AKS with health probes, scaling, and observability
- Experience designing and managing firewall rules, NSGs, ACLs, and network segmentation strategies in cloud and on-prem environments
- Ability to analyze traffic flows, identify misconfigurations, resolve blocked flows, and enforce least-privilege access patterns
- Experience managing distributed firewall policies across Azure, Cloudflare, and virtualization platforms such as Proxmox
- Experience with GitHub Actions or Azure DevOps for automated builds, tests, deployments, and environment promotions
- Strong monitoring, logging, and performance troubleshooting skills using Azure Monitor, Log Analytics, and optionally Prometheus/Grafana/New Relic
- Familiarity with PCI, SOC2, and SOX requirements and compliant cloud-environment operations
- Experience implementing policy-as-code, RBAC standards, secure network design, and environment governance
- Experience partnering with InfoSec teams on security hardening, evidence collection, remediation, and PCI/SOC 2 audit logistics
- Preferred certifications: Azure AZ-104, AZ-305, AZ-400, ITIL 4 Foundation
Benefits
Comp & perks- Annual bonus or commission eligibility
- Possible overtime pay
- Equal employment opportunity and anti-discrimination protections
- Disability-related or religious recruitment accommodations