InvoiceCloud, Inc.

Technical Program Manager

• Own and operate the Infrastructure Service Request intake and prioritization process within JIRA
• Oversee triage, prioritization, scheduling, and communication of infrastructure-related work, including patching, security updates, and platform initiatives
• Partner with Cloud Platform Engineers, InfoSec, product owners, and cross-functional stakeholders to ensure predictable delivery, operational integrity, and change-management compliance
• Participate in an on-call rotation as an escalation point for major incidents
• Lead post-mortems and implement reliability improvements toward a 99.99% uptime target
• Report to the Vice President of Platform Engineering
• Directly manage Cloud Platform Engineers, including hiring, coaching, performance management, and career development
• Maintain the JIRA board, backlog health, workflow governance, SLAs, stakeholder visibility, and prioritization discipline
• Coordinate maintenance windows, patching, security updates, and operational upgrades
• Facilitate Infrastructure Board Review sessions
• Anticipate and escalate infrastructure risks involving capacity, obsolescence, performance, security exposure, and operational bottlenecks
• Manage team capacity, staffing needs, workload, hiring, and skill development
• Decompose, scope, and route large infrastructure requests into platform sprint cycles
• Provide updates, insights, and risk assessments to the VP of Platform Engineering
• Partner with InfoSec on security hardening and PCI/SOC 2 audit readiness
• Streamline workflows, improve throughput and cycle time, standardize documentation, and reduce manual toil
• Apply AI-assisted tooling and evaluate AI-driven automation for triage, anomaly detection, alerting, and self-service remediation
• Introduce dashboards, reporting automation, trend analysis, and improved change-management practices

Manager, Technical Operations