FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical customer support skills in complex software environments, with a focus on problem-solving, data analysis, and effective communication with both technical and non-technical stakeholders. Possesses a solid understanding of AI tools and their application in optimizing customer success and product utilization.
Highest-signal resume keywords
Technical Customer Support ExperienceStrong AI ExpertiseData Analysis and Troubleshooting SkillsExcellent Communication SkillsDegree in Technical Field
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisTroubleshootingAPIsConfigurationsProduct DiscoveryRequirements AnalysisSQLPythonTechnical Problem-SolvingSoftware Systems Understanding
Soft Skills
Problem-Solving MindsetBusiness AcumenOwnershipStructured ApproachPrecise Communication
Tools & Technologies
AI ToolsAnalysis ToolsOperational SoftwareB2B SaaS PlatformsComplex Architectures
Industry Keywords
Public TransportationMobilityOn-Demand TransportSoftware Products
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Take responsibility for ensuring that customers achieve sustainable success with the platform
- Understand customer goals, operational contexts, and technical challenges
- Independently analyze technical and product-related customer issues, systematically narrow down root causes, and develop solutions
- Apply software expertise, product data, and technical tools to solve problems
- Act as a technical sparring partner for engineers, project owners, and decision-makers on the customer side
- Support customers over the long term and regularly review the successful use of the platform
- Develop improvements jointly with customers
- Identify recurring issues and bring insights to the Product team
- Challenge requirements and distinguish between configuration questions, integration topics, and genuine product needs
- Work closely with Product and Engineering teams and escalate issues based on sound analysis
- Analyze product and operational data and derive optimization opportunities related to offer rates, utilization, pooling, and demand and vehicle availability
- Use AI for data analysis, technical problem-solving, and automating recurring tasks
- Support customers during platform implementation, develop product configurations, and ensure a successful launch
- Conduct Product Discovery and requirements analysis with customers
- Identify upselling opportunities among existing customers and contribute to sustainable revenue growth
Requirements
What you’ll need- Completed degree in a technical field, such as Computer Science, Business Informatics, Engineering, or Electrical Engineering
- Alternatively, comparable technical training combined with relevant practical experience
- Demonstrated experience in technical customer support within a complex software, platform, or B2B SaaS environment
- Excellent understanding of software and systems
- Ability to quickly become familiar with complex architectures and customer environments
- Strong systematic troubleshooting skills
- Hypothesis-driven, structured, and independent approach through to root-cause identification
- Hands-on experience with data, logs, APIs, interfaces, configurations, and analysis tools
- Strong AI expertise and demonstrated, thoughtful use of AI tools in a technical context
- Precise communication with engineers and the ability to explain technical concepts clearly to non-technical stakeholders
- Strong sense of ownership and a pronounced problem-solving mindset
- Good business acumen and the ability to assess technical and operational value
- Product-oriented mindset and ability to distinguish between individual requests and scalable product needs
- Excellent German and English skills
- Nice to have: Experience in public transportation, mobility, or on-demand transport
- Nice to have: Experience with complex operational software products
- Nice to have: SQL or scripting skills, such as Python
- Nice to have: Experience with Product Discovery or requirements analysis
Benefits
Comp & perks- Flexibility in organizing your regular working hours
- Opportunity to work both remotely and from the office
- Job ticket
- Discounted fares on local and long-distance public transportation
- Company pension plan
- Company bike
- Sports and health programs
- Affordable vacation and leisure offers
- Annual fixed professional development budget
- Modern office in the heart of Frankfurt am Main
- Dedicated and interdisciplinary team
- Equal opportunities and an inclusive, fair working environment
- Appropriate support for people with disabilities throughout the application process