ioki

Technical Customer Success

• Take responsibility for customers’ long-term success with the platform
• Understand customer goals, operational context, and technical challenges
• Independently analyze technical and product-related customer issues, systematically narrow down root causes, and develop solutions
• Act as a technical sparring partner for engineers, project leads, and decision-makers on the customer side
• Support customers over the long term and develop improvements together
• Identify recurring issues and share insights with the Product team
• Challenge requirements and distinguish between configuration questions, integration issues, and genuine product needs
• Work closely with Product and Engineering and escalate issues based on sound technical analysis
• Analyze product and operational data and derive improvements in quote rates, utilization, pooling, and demand and vehicle availability
• Use AI for data analysis, technical problem-solving, and automating recurring tasks
• Support customers during platform implementation and develop appropriate product configurations
• Conduct Product Discovery and requirements analysis with customers
• Identify upselling opportunities and contribute to sustainable revenue growth

Explore Technical Customer Success Manager at ioki. Review requirements and application details.

Technical Customer Success Manager

Engineer

• Take responsibility for ensuring that customers achieve sustainable success with the platform
• Understand customer goals, operational contexts, and technical challenges
• Independently analyze technical and product-related customer issues, systematically narrow down root causes, and develop solutions
• Apply software expertise, product data, and technical tools to solve problems
• Act as a technical sparring partner for engineers, project owners, and decision-makers on the customer side
• Support customers over the long term and regularly review the successful use of the platform
• Develop improvements jointly with customers
• Identify recurring issues and bring insights to the Product team
• Challenge requirements and distinguish between configuration questions, integration topics, and genuine product needs
• Work closely with Product and Engineering teams and escalate issues based on sound analysis
• Analyze product and operational data and derive optimization opportunities related to offer rates, utilization, pooling, and demand and vehicle availability
• Use AI for data analysis, technical problem-solving, and automating recurring tasks
• Support customers during platform implementation, develop product configurations, and ensure a successful launch
• Conduct Product Discovery and requirements analysis with customers
• Identify upselling opportunities among existing customers and contribute to sustainable revenue growth

Explore Product Success Engineer at ioki. Review requirements and application details.

Open roles

Technical Customer Success Manager

Product Success Engineer