Community & Engagement Coordinator

IoM Media Ventures Inc.

. Welcome new members on Discord, start conversations, and maintain a friendly, active, and welcoming community .

Posted 11/9/2026part-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and writing skills while actively engaging with community members on Discord. Capable of gathering user feedback, summarizing issues, and suggesting improvements to enhance user experience.

Highest-signal resume keywords

Clear Writing SkillsDiscord ProficiencyCommunity Engagement ExperienceFeedback SummarizationVirtual Event Hosting

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

PatienceInterpersonal CommunicationProblem-SolvingAdaptability

Industry Keywords

Film Industry FamiliarityTelevision Industry FamiliaritySocial Media EngagementCustomer Support

About the role

Key responsibilities & impact

Welcome new members on Discord, start conversations, and maintain a friendly, active, and welcoming community
Respond to non-technical support inquiries and answer questions about releases, project submissions, platform features, and user experience
Gather feedback from users and creators through conversations and support requests
Summarize recurring issues and requests for the team with examples of user difficulties
Suggest practical improvements such as clearer onboarding instructions and better answers to common questions
Write and share community updates about new content, platform features, and creator competitions
Monitor and respond to social media questions and comments while maintaining a consistent brand voice
Keep FAQs and support guides up to date
Collaborate with the broader Watrfall team to share community feedback and improve user experience
Potentially host virtual events and participate in promotional videos

Requirements

What you’ll need

Clear writing skills
Enjoys talking to people and remains patient when someone is frustrated or confused
Comfortable using Discord
Able to track open requests
Able to turn feedback into clear, actionable summaries
Experience in online communities, social media engagement, or customer support is a plus
Familiarity with the film and television industry is welcome
Comfort and enthusiasm for hosting virtual events, participating in promotional videos, and representing Watrfall’s brand personality would be an asset

Benefits

Comp & perks

Competitive compensation, based on experience
Flexible remote work environment
Collaborative and creative team environment
Professional development and growth opportunities within a growing company
Potential for the six-month contract to become a permanent position
Flexible working arrangements