Software Support Intern

ION Sistemas

. Provide initial customer support by receiving and logging support requests .

Posted 9/25/2026internshipRemote • BrazilEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and a proactive approach to customer support while effectively analyzing software-related issues. Possesses foundational knowledge in Information Technology and familiarity with support processes and tools.

Highest-signal resume keywords

Customer SupportTicket Management ToolsSoftware SystemsAgile MethodologiesProblem Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Knowledge of Programming LogicBasic Knowledge of DatabasesKnowledge Base ConsultationSoftware AnalysisSupport Ticket Classification

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizationAttention to DetailTeam Collaboration

Industry Keywords

Information TechnologyCustomer Support ProcessesSaaS ProductsContinuous LearningSupport Process Improvement

About the role

Key responsibilities & impact

Provide initial customer support by receiving and logging support requests
Assist in identifying and analyzing software-related questions and issues
Consult the knowledge base to find guidance and solutions for support tickets
Classify and route tickets to the appropriate teams when necessary
Monitor ticket progress and keep records up to date
Maintain clear and courteous communication with customers, sharing updates on the progress of their requests
Support the team in resolving issues and answering questions about the system
Participate in identifying improvements to support processes and solution documentation
Continuously learn and develop knowledge of the product, tools, and team processes

Requirements

What you’ll need

Currently pursuing a higher education degree in Information Technology, such as Information Systems, Systems Analysis and Development, Computer Science, or a related field
Interest in technology, software, and customer support
Strong verbal and written communication skills
Organization and attention to detail
Proactive, curious, and eager-to-learn mindset
Ability to analyze problems and seek solutions
Ability to work effectively in a team and handle different demands
Preferred: Basic knowledge of customer support or ticket management tools
Preferred: Familiarity with software systems or SaaS products
Preferred: Basic knowledge of programming logic or databases
Preferred: Academic or professional experience in customer support
Preferred: Familiarity with Agile methodologies

Benefits

Comp & perks

Home Office and Equipment Allowance: R$350 in the first month to set up your workspace and R$100 per month from the second month onward for home office expenses
Meal and Food Allowance provided year-round, including during vacation
Remote work
Flexible 30-hour workweek
Birthday day off with a special bonus
Discounted online psychotherapy for you and your family, plus access through the health insurance plan
Wellhub membership with access to gyms, studios, and wellness apps for the entire family
Pharmacy benefits with exclusive discounts and terms at Drogaria Araújo
Life insurance
Education allowance for language and technology courses
Up to 20% off partner undergraduate programs (Cogna)
Profit Sharing and Results (PLR)
Employee Referral Program with bonuses for referring talented candidates