ION Sistemas

General

• Provide initial customer support by receiving and logging support requests
• Assist in identifying and analyzing software-related questions and issues
• Consult the knowledge base to find guidance and solutions for support tickets
• Classify and route tickets to the appropriate teams when necessary
• Monitor ticket progress and keep records up to date
• Maintain clear and courteous communication with customers, sharing updates on the progress of their requests
• Support the team in resolving issues and answering questions about the system
• Participate in identifying improvements to support processes and solution documentation
• Continuously learn and develop knowledge of the product, tools, and team processes

Software Support Intern