Director of Professional Services

Ionic Partners

. Own P&L and book-of-business performance for a $3–5M portfolio of client engagements .

Posted 9/29/2026full-timeRemote • CanadaLead💰 CA$175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong financial acumen in budgeting, revenue forecasting, and cost management while effectively leading and motivating teams in delivering ERP/SaaS implementations. Proven ability to manage P&L for a portfolio of client engagements, ensuring positive client relationships and successful project outcomes.

Highest-signal resume keywords

P&L ManagementERP/SaaS ImplementationClient Relationship ManagementFinancial AcumenLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingRevenue ForecastingCost ManagementProject ManagementPortfolio ManagementStrategy ExecutionRisk MitigationDelivery Process ImprovementTime-Boxed Project DeliveryBusiness Analysis

Soft Skills

Team LeadershipMotivationCollaborationCustomer EngagementCommunication

Industry Keywords

Professional ServicesSoftware IndustryTechnology IndustryClient EngagementStakeholder Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
Oversee delivery quality and outcomes across ERP/SaaS implementation projects
Lead, develop, and motivate consultants, business analysts, and project managers
Serve as senior escalation and relationship point for key customers
Allocate and balance team resources across active engagements
Identify delivery and financial risks and implement mitigation plans
Partner with Sales on scoping, pricing, and positioning new engagements
Drive delivery-lifecycle process improvements
Participate in finalizing roadmaps and prioritizing tickets
Engage directly with customers to understand needs and ensure positive experiences
Collaborate with Sales, Engineering, Product, Customer Success, and Support

Requirements

What you’ll need

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related discipline
10–15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry
Minimum of 3–5 years of leadership or management experience, preferably as a Senior Manager or Director within a Professional Services organization
Experience overseeing a portfolio of projects and managing P&L and a book of business with revenues up to 3–5M dollars
Demonstrated success achieving and maintaining a healthy profit margin within a Professional Services division
Proven track record turning loss positions into profitable businesses through strategy and execution
Experience delivering ERP/SaaS product implementations on short, time-boxed cycles under 6 months across concurrent projects
Client relationship management experience with key stakeholders and customer success
Financial acumen, including budgeting, revenue forecasting, and cost management
Based in Canada and legally eligible to work in Canada
Availability to travel approximately 15–20% to meet clients in person
Availability to work hours overlapping with EST, CST, or PST

Benefits

Comp & perks

100% remote and global work arrangement
Flexible work hours and asynchronous work
Consistent and meaningful feedback
Support in achieving personal career goals
Access to leading-edge tools, playbooks, and technology
Introductions to thought leaders
Webinars on cutting-edge technology topics
Home office setup stipend
Coffee chats, happy hours, cooking classes, book clubs, and more