Ionic Partners

Director

• Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
• Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
• Oversee delivery quality and outcomes across ERP/SaaS implementation projects
• Lead, develop, and motivate consultants, business analysts, and project managers
• Serve as senior escalation and relationship point for key customers
• Allocate and balance team resources across active engagements
• Identify delivery and financial risks and implement mitigation plans
• Partner with Sales on scoping, pricing, and positioning new engagements
• Drive process improvements across the delivery lifecycle
• Participate in finalizing roadmaps and prioritizing tickets
• Engage directly with customers to understand needs and ensure positive experiences
• Collaborate with Sales, Engineering, Product, Customer Success, and Support

Director of Professional Services

• Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
• Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
• Oversee delivery quality and outcomes across ERP/SaaS implementation projects
• Lead, develop, and motivate consultants, business analysts, and project managers
• Serve as senior escalation and relationship point for key customers
• Allocate and balance resources across active engagements
• Identify delivery and financial risks and implement mitigation plans
• Partner with Sales on scoping, pricing, and positioning of new engagements
• Drive process improvements across the delivery lifecycle
• Participate in finalizing roadmaps and prioritizing tickets
• Engage directly with customers to understand needs and ensure positive experiences
• Collaborate with Sales, Engineering, Product, Customer Success, and Support

• Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
• Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
• Oversee delivery quality and outcomes across ERP/SaaS implementation projects
• Lead, develop, and motivate consultants, business analysts, and project managers
• Serve as senior escalation and relationship point for key customers
• Allocate and balance team resources across active engagements
• Identify delivery and financial risks and implement mitigation plans
• Partner with Sales on scoping, pricing, and positioning new engagements
• Drive delivery-lifecycle process improvements
• Participate in finalizing roadmaps and prioritizing tickets
• Engage directly with customers to understand needs and ensure positive experiences
• Collaborate with Sales, Engineering, Product, Customer Success, and Support

• Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
• Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
• Oversee delivery quality and outcomes across ERP/SaaS implementation projects
• Lead, develop, and motivate consultants, business analysts, and project managers
• Serve as senior escalation and relationship point for key customers
• Allocate and balance team resources across active engagements
• Identify delivery and financial risks and implement mitigation plans
• Partner with Sales on scoping, pricing, and positioning new engagements
• Drive delivery lifecycle process improvements
• Participate in finalizing roadmaps and prioritizing tickets
• Engage directly with customers to understand needs and ensure positive experiences
• Collaborate with Sales, Engineering, Product, Customer Success, and Support