Director of Professional Services

Ionic Partners

. Own P&L and book-of-business performance for a $3–5M portfolio of client engagements .

Posted 9/29/2026full-timeRemote • CanadaLead💰 CA$175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong financial acumen in budgeting, revenue forecasting, and cost management while leading ERP/SaaS implementation projects. Proven ability to manage client relationships and drive process improvements across the delivery lifecycle.

Highest-signal resume keywords

P&L ManagementERP/SaaS ImplementationClient Relationship ManagementFinancial AcumenLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingRevenue ForecastingCost ManagementProject ManagementTechnical Problem-SolvingRisk MitigationProcess ImprovementDelivery Quality OversightPortfolio ManagementImplementation Delivery

Soft Skills

Team DevelopmentMotivationCollaborationCustomer EngagementEscalation Management

Industry Keywords

Professional ServicesSoftware IndustryTechnology IndustryBusiness AdministrationInformation Technology

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
Oversee delivery quality and outcomes across ERP/SaaS implementation projects
Lead, develop, and motivate consultants, business analysts, and project managers
Serve as senior escalation and relationship point for key customers
Allocate and balance resources across active engagements
Identify delivery and financial risks and implement mitigation plans
Partner with Sales on scoping, pricing, and positioning of new engagements
Drive process improvements across the delivery lifecycle
Participate in finalizing roadmaps and prioritizing tickets
Engage directly with customers to understand needs and ensure positive experiences
Collaborate with Sales, Engineering, Product, Customer Success, and Support

Requirements

What you’ll need

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related discipline
10–15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry
Minimum of 3–5 years of leadership or management experience, preferably as a Senior Manager or Director within a Professional Services organization
Experience overseeing a portfolio of projects and managing P&L and book of business with revenues up to 3–5M dollars
Demonstrated success achieving and maintaining a healthy Professional Services profit margin
Proven track record turning loss positions into profitable businesses
Hands-on leadership of ERP/SaaS implementation delivery
Direct ownership of customer escalations and technical problem-solving
Technical depth and experience partnering with Product and Engineering on scope, priority, root cause, and sprint planning
Track record delivering ERP/SaaS implementations in under 6 months across concurrent projects
Client relationship management experience
Financial acumen in budgeting, revenue forecasting, and cost management
Based in Canada and legally eligible to work in Canada
Availability to travel approximately 15–20% to meet clients in person
Availability to work hours overlapping with EST, CST, or PST

Benefits

Comp & perks

Fully remote and global work arrangement
Flexible work hours and asynchronous work
Consistent and meaningful feedback
Support in achieving personal career goals
Access to leading-edge tools, playbooks, and technology
Introductions to thought leaders
Webinars on cutting-edge technology topics
Home office setup stipend
Coffee chats, happy hours, cooking classes, book clubs, and more