Director of Professional Services

Ionic Partners

. Own P&L and book-of-business performance for a $3–5M portfolio of client engagements .

Posted 9/29/2026full-timeRemote • CanadaLead💰 CA$175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing a $3–5M portfolio of client engagements, with expertise in ERP/SaaS implementation, financial acumen in budgeting and forecasting, and a proven track record in client relationship management. Capable of driving process improvements and ensuring delivery quality while maintaining healthy profit margins.

Highest-signal resume keywords

P&L ManagementERP/SaaS ImplementationClient Relationship ManagementFinancial AcumenLeadership Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BudgetingRevenue ForecastingCost ManagementProject ManagementRisk MitigationDelivery Lifecycle Process ImprovementsTechnical DepthSprint PlanningPortfolio ManagementProfit Margin Maintenance

Soft Skills

Team DevelopmentMotivationCollaborationCustomer EngagementEscalation Management

Industry Keywords

Professional ServicesSoftware IndustryTechnology IndustryBusiness AdministrationInformation Technology

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
Oversee delivery quality and outcomes across ERP/SaaS implementation projects
Lead, develop, and motivate consultants, business analysts, and project managers
Serve as senior escalation and relationship point for key customers
Allocate and balance team resources across active engagements
Identify delivery and financial risks and implement mitigation plans
Partner with Sales on scoping, pricing, and positioning new engagements
Drive delivery lifecycle process improvements
Participate in finalizing roadmaps and prioritizing tickets
Engage directly with customers to understand needs and ensure positive experiences
Collaborate with Sales, Engineering, Product, Customer Success, and Support

Requirements

What you’ll need

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related discipline
10–15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry
Minimum 3–5 years of leadership or management experience, preferably as a Senior Manager or Director within a Professional Services organization
Experience overseeing a portfolio of projects and managing P&L and a book of business with revenues up to $3–5M
Demonstrated success achieving and maintaining a healthy profit margin within Professional Services
Proven track record turning loss positions into profitable businesses
Hands-on leadership of ERP/SaaS implementation delivery, including directly owning escalations
Demonstrated technical depth and experience partnering with Product and Engineering on scope, priorities, root cause, and sprint planning
Track record delivering ERP/SaaS implementations on time-boxed cycles under 6 months across concurrent projects
Client relationship management experience with key stakeholders and customer success
Financial acumen in budgeting, revenue forecasting, and cost management
Based in Canada and legally eligible to work in Canada
Available to travel approximately 15–20% to meet clients in person
Available to work hours overlapping with EST, CST, or PST

Benefits

Comp & perks

100% remote and global work arrangement
Flexible work hours and asynchronous work
Consistent and meaningful feedback
Support in achieving personal career goals
Access to leading-edge tools, playbooks, and technology
Introductions to thought leaders
Webinars on cutting-edge technology topics
Home office setup stipend
Coffee chats, happy hours, cooking classes, book clubs, and more