Director of Professional Services

Ionic Partners

. Own P&L and book-of-business performance for a $3–5M portfolio of client engagements .

Posted 9/17/2026full-timeRemote • CanadaLead💰 CA$175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong financial acumen with expertise in P&L management, budgeting, and revenue forecasting while leading ERP/SaaS implementation projects. Proven ability to enhance delivery quality and client relationships, ensuring successful project outcomes and customer satisfaction.

Highest-signal resume keywords

P&L ManagementERP/SaaS ImplementationFinancial AcumenClient Relationship ManagementLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingRevenue ForecastingCost ManagementDelivery ManagementProject Management

Soft Skills

Team LeadershipMotivational SkillsCustomer Engagement

Industry Keywords

Professional ServicesSoftware IndustryTechnology IndustryBusiness AdministrationInformation Technology

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own P&L and book-of-business performance for a $3–5M portfolio of client engagements
Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins
Oversee delivery quality and outcomes across ERP/SaaS implementation projects
Lead, develop, and motivate consultants, business analysts, and project managers
Serve as senior escalation and relationship point for key customers
Allocate and balance team resources across active engagements
Identify delivery and financial risks and implement mitigation plans
Partner with Sales on scoping, pricing, and positioning new engagements
Drive delivery-lifecycle process improvements
Participate in finalizing roadmaps and prioritizing tickets
Engage directly with customers to understand needs and ensure positive experiences
Collaborate with Sales, Engineering, Product, Customer Success, and Support

Requirements

What you’ll need

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related discipline
10–15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry
Minimum of 3–5 years of experience in a leadership or management position
Experience overseeing a portfolio of projects and managing P&L and book of business with revenues up to $3–5M
Demonstrated success maintaining a healthy Professional Services profit margin
Proven track record turning loss positions into profitable businesses
Solid delivery management skills and experience delivering ERP/SaaS implementations on time-boxed cycles under 6 months across concurrent projects
Experience in client relationship management and customer success
Financial acumen, including budgeting, revenue forecasting, and cost management
Based in Canada and legally eligible to work in Canada
Availability to travel approximately 15–20% to meet clients in person
Availability to work hours overlapping with EST, CST, or PST

Benefits

Comp & perks

100% remote and global work arrangement
Flexible work hours and asynchronous work
Consistent and meaningful feedback
Support in achieving personal career goals
Access to leading-edge tools, playbooks, and technology
Introductions to thought leaders
Webinars on cutting-edge technology topics
Stipend to help set up a home office
Coffee chats, happy hours, cooking classes, book clubs, and more