Senior Customer Success Manager, Quantum Adoption – Technical Enablement

IonQ

. Facilitate technical onboarding and platform adoption for major accounts .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $112,800 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quantum computing, technical customer engagement, and the creation of educational content. Proficient in Python and quantum frameworks, with a strong foundation in physics and mathematics relevant to the field.

Highest-signal resume keywords

Quantum Computing ExpertiseTechnical Customer EngagementPython ProgrammingContent Creation for Technical TrainingPhysics and Mathematics Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quantum FrameworksQiskitCirqPennyLaneCUDA-QJupyter NotebookGoogle ColabLinear AlgebraProbabilityTechnical Content Development

Soft Skills

Technical Presentation SkillsTeaching Complex TopicsCollaborationAdvocacy for User PerspectivesProblem-Solving

Certifications & Qualifications

U.S. Person StatusExport Control Compliance

Industry Keywords

Technical OnboardingPlatform AdoptionCustomer Health MetricsStandards Bodies RepresentationGovernment Contract Requirements

Tech Stack

Tools & technologies

CloudPython

About the role

Key responsibilities & impact

Facilitate technical onboarding and platform adoption for major accounts
Translate contract terms into technical provisioning and manage day-to-day technical engagement operations
Guide customers on quantum circuit, application, and workflow design and performance optimization
Standardize troubleshooting workflows and provide high-touch technical support
Create workshops, challenges, curricula, code, circuits, slides, and videos for quantum-computing enablement
Advocate for user perspectives across Product, Cloud Platform, Data Engineering, and Operations
Design and maintain dashboards tracking job metrics, system usage, and customer health
Represent IonQ at standards bodies, government committees, working groups, industry panels, and conferences
Collaborate with Product Management, Product Marketing, Sales, and Engineering on technical customer insights and product alignment

Requirements

What you’ll need

Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field
5+ years of experience in technical customer-facing roles or equivalent
3+ years of experience creating customer-facing technical content such as training material, success plans, playbooks, and workflows
Hands-on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA-Q, or other quantum computing SDKs
Working knowledge of Jupyter Notebook, Google Colab, or similar platforms
Strong understanding of physics concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability
Exceptional technical and executive presentation skills
Proven ability to teach complex topics to diverse audiences
Ability to meet U.S. export control and government contract requirements, including U.S. Person status or applicable authorization/license exception

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
Matching 401(k)
Unlimited PTO
Paid holidays
Parental/adoption leave
Legal insurance
Home technology stipend
Bonus and equity included in the total compensation package
Autonomy, productivity, and respect-focused work culture