Student Outreach Specialist

IonTuition

. Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while managing customer interactions across various channels. Effectively maintains compliance with federal, state, and client requirements while meeting performance metrics and KPIs.

Highest-signal resume keywords

Customer Relationship Management (CRM)Effective CommunicationAttention to DetailMulti-TaskingCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Call ManagementTroubleshooting Computer IssuesDocumentation and Data EntryPerformance Metrics AchievementEscalation Procedures

Soft Skills

Rapport BuildingSelf-StarterInternal MotivationTimely Follow-Up

Tools & Technologies

CRM SystemTechnical Devices

Industry Keywords

Federal ComplianceState ComplianceClient RequirementsKPI Achievement

About the role

Key responsibilities & impact

Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals
Provide timely, accurate, and professional assistance on all inquiries
Document and update customer information in the CRM system
Follow escalation procedures and company policies to ensure resolution
Maintain compliance with all federal, state, and client requirements
Apply training materials effectively and share knowledge with team members
Meet or exceed all performance metrics and KPIs
Reach out primarily to students on behalf of clients

Requirements

What you’ll need

High school or equivalent
Reliable internet connection
Ability to establish and maintain rapport through effective communication and timely follow-up with customers
Attention to detail
Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
Self-starter with a great degree of internal motivation
Ability to operate and navigate various technical devices and systems
Ability to troubleshoot common computer issues
Must maintain compliance with all federal, state, and client requirements
Must be authorized to work in the U.S.

Benefits

Comp & perks

Medical Benefits through BCBS
Dental Benefits through DeltaDental
Vision Benefits through DeltaVision
Flexible Spending Account
Short and Long term disability
Life Insurance
401(k)
Advancement opportunities
Work from home
Company provided equipment