Student Outreach Specialist

IonTuition

. Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while managing customer interactions across various channels. Proficient in CRM systems and capable of troubleshooting technical issues to ensure compliance and meet performance metrics.

Highest-signal resume keywords

Customer Relationship Management (CRM)Effective CommunicationAttention to DetailMulti-tasking in Fast-paced EnvironmentTroubleshooting Technical Issues

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM System ManagementTechnical Device NavigationTroubleshooting Computer Issues

Soft Skills

Effective CommunicationInternal MotivationRapport BuildingTime Management

Industry Keywords

CompliancePerformance MetricsKPIEscalation ProceduresCustomer Inquiries

About the role

Key responsibilities & impact

Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals
Provide timely, accurate, and professional assistance on all inquiries
Document and update customer information in the CRM system
Follow escalation procedures and company policies to ensure resolution
Maintain compliance with all federal, state, and client requirements
Apply training materials effectively and share knowledge with team members
Meet or exceed all performance metrics and KPIs
Primarily reach out to students on behalf of IonTuition's clients

Requirements

What you’ll need

High school or equivalent
Candidates must have access to reliable internet connection
Ability to establish and maintain rapport through effective communication and timely follow-up with customers
Attention to detail
Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
Must be a self-starter with a great degree of internal motivation
Ability to operate and navigate various technical devices and systems
Ability to troubleshoot common computer issues
Must be authorized to work in the U.S. (IonTuition participates in E-Verify)
Availability for training Monday–Friday, 8 am–5 pm CST during the first two weeks of employment

Benefits

Comp & perks

Competitive benefits package
Medical Benefits through BCBS
Dental Benefits through DeltaDental
Vision Benefits through DeltaVision
Flexible Spending Account
Short and Long term disability
Life Insurance
401(k)
Advancement opportunities
Work from home
Company provided equipment