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About the role
Key responsibilities & impact- Coordinate Chartered membership interviews by engaging with panel members and organising interviews
- Support assessors and volunteers by managing calendars, monitoring portfolio review timelines, and responding to queries
- Produce monthly CPD reports and CPD audit summaries
- Coordinate workshop bookings and logistics
- Provide member support by answering calls, processing CRM actions, managing upgrades, and issuing certificates
- Allocate volunteers and contractors
- Process assessors’ purchase orders and invoices accurately and efficiently
- Support the Chartered and Chartered Fellowship assessment structure
Requirements
What you’ll need- Pre-existing right to both live and work in the UK
- Proven administrative experience
- Confidence in following, and providing feedback, on business processes
- Strong written and verbal communication for internal and external customers
- High attention to detail in generating reports and sharing relevant information
- Excellent time management and prioritisation skills
- Experience working effectively within a multifunctional office-based team environment
- Proficiency in Microsoft Office applications including Microsoft Excel, Outlook, Word, and Forms
- Experience in volunteer engagement and/or experience working for a membership professional body
Benefits
Comp & perks- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave plus bank holidays, increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five paid volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing