IOSH

Learning and Development

• Coordinate Chartered membership interviews by engaging with panel members and organising interviews
• Support assessors and volunteers by managing calendars, monitoring portfolio review timelines, and responding to queries
• Produce monthly CPD reports and CPD audit summaries
• Coordinate workshop bookings and logistics
• Provide member support by answering calls, processing CRM actions, managing upgrades, and issuing certificates
• Allocate volunteers and contractors
• Process assessors’ purchase orders and invoices accurately and efficiently
• Support the Chartered and Chartered Fellowship assessment structure

Professional Development and Standards Administrator – FTC, 12 Months

Outside Sales

• Lead field sales and customer engagement activity
• Shape and deliver the commercial growth strategy
• Build and strengthen relationships with new and existing Training Provider organisations
• Develop new opportunities and create a strong pipeline for future growth
• Lead and inspire a high-performing team
• Set clear targets and KPIs
• Create a positive, customer-focused culture
• Drive face-to-face customer engagement
• Identify opportunities for continuous improvement
• Translate strategy into measurable financial and relationship outcomes
• Develop and execute the customer engagement rebuild strategy
• Deepen customer relationships and grow the business
• Ensure solutions are delivered, commitments are followed through and customers achieve positive outcomes

Field Sales Lead

Operations

• Build IOSH’s process improvement capability from the ground up
• Analyse and improve business processes across the organisation to deliver measurable benefits
• Understand current end-to-end business processes by liaising with stakeholders and gathering requirements
• Design improved processes and ways of working aligned with organisational needs
• Increase efficiency, quality, and customer satisfaction
• Engage stakeholders and drive buy-in for sustainable change
• Shape how IOSH works through influential process improvement initiatives
• Produce reports, recommendations, and presentations for senior stakeholders

Professional Development and Standards Administrator – FTC, 12 Months

Field Sales Lead

Process Improvement Lead