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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in technology service delivery, ensuring reliability and security while driving continual improvement through data-driven insights. Proficient in managing ITSM processes and collaborating with technical teams to enhance service performance aligned with organizational objectives.
Highest-signal resume keywords
ITIL Best PracticeService Management CapabilityMicrosoft AzureMicrosoft 365ITIL® Foundation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ITSM ProcessesIncident ManagementProblem ManagementChange ManagementService Level ManagementService Performance MonitoringRisk ManagementService Delivery Function LeadershipService Improvement InitiativesData-Driven Insights
Soft Skills
Operational LeadershipCollaborationInfluencingPrioritizationDeadline Management
Certifications & Qualifications
ITIL® Foundation Certification
Industry Keywords
Technology Service DeliveryOperational DemandsContinual ImprovementStakeholder EngagementSupplier Management
Tech Stack
Tools & technologiesAzureCloudITSM
About the role
Key responsibilities & impact- Lead day-to-day technology service delivery across IOSH
- Ensure technology services are reliable, secure and continually evolving
- Champion ITIL best practice
- Bring people, processes, technology and suppliers together to deliver an excellent experience for colleagues and customers
- Provide operational leadership across the service management landscape
- Help evolve IOSH technology services in line with organisational priorities and objectives
- Use data and insights to improve service performance
- Introduce smarter ways of working and drive continual improvement across the technology function
- Lead service delivery function and reporting, service performance monitoring and risk management activities
- Collaborate with technical teams, stakeholders and external partners
Requirements
What you’ll need- Experience managing ITSM processes, including Incident, Problem, Change, Major Incident and Service Level Management
- Experience working within Microsoft cloud and enterprise technology environments, including Azure and Microsoft 365
- Experience leading service delivery function and reporting, service performance monitoring and risk management activities
- ITIL® Foundation certification or experience working in an ITIL environment
- Strong service management capability with wider technical understanding
- Demonstrable experience leading and influencing service improvement initiatives, both internally and externally
- Ability to manage competing priorities and operational demands while meeting agreed deadlines
- Pre-existing right to live and work in the UK
- Up-to-date CV and ability to complete application questions
Benefits
Comp & perks- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five paid volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
- Reasonable adjustments available throughout the recruitment process