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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in benefits administration, including health, dental, vision, and retirement programs, while ensuring compliance with regulations such as ERISA and HIPAA. Proven ability to manage vendor relationships, oversee enrollment processes, and lead operational tasks for open enrollment and employee communications.
Highest-signal resume keywords
Benefits AdministrationCompliance With ERISAHRIS Systems ProficiencyVendor ManagementUnion Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits RegulationsEnrollment Processing401(k) Match CalculationDayforce ConfigurationPayroll Deduction Processing
Soft Skills
Attention To DetailProblem-SolvingCustomer ServiceCommunicationMulti-Priority Management
Tools & Technologies
HRIS SystemsDayforce
Industry Keywords
Union EnvironmentsOpen EnrollmentVendor TransitionsFinancial AccuracyLegislative Updates
About the role
Key responsibilities & impact- Manage the benefits team and ensure timely, accurate task completion
- Provide training and coaching on problem-solving, customer service, and procedures
- Oversee benefit communications, enrollment materials, and educational resources
- Administer health, dental, vision, disability, life, retirement, and ancillary benefit programs across the United States, union environments, and Canada
- Ensure accurate eligibility, enrollment, qualifying life event, and payroll deduction processing
- Resolve escalated union benefit issues and support Canadian benefits operations
- Lead the annual US 401(k) match calculation
- Serve as second-level escalation point for employee benefit inquiries
- Coordinate with carriers, brokers, third-party administrators, internal partners, and vendors
- Support annual renewals, vendor meetings, audits, billing reconciliation, funding files, and financial accuracy
- Review and validate Dayforce configuration, testing, enrollment rules, eligibility groups, and deduction logic
- Ensure compliance with plan documents, CBAs, ACA, ERISA, HIPAA, and provincial laws
- Maintain standard operating procedures and monitor legislative updates
- Lead operational tasks for annual open enrollment and employee communications
- Support vendor transitions, system updates, M&A integration, and process improvement projects
Requirements
What you’ll need- Bachelor’s degree or equivalent experience preferred
- 5–7+ years of experience in benefits administration in the US or Canada; union experience a plus
- Strong attention to detail and ability to manage multiple priorities
- Solid working knowledge of benefits regulations and plan administration processes
- Proficiency in HRIS systems; Dayforce experience preferred but not required to be deep/technical
- Strong communication and customer service skills
- Ability to troubleshoot issues and escalate appropriately
- Comfortable working with vendors and cross-functional partners