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iPiD

Implementation and Customer Success Specialist

iPiD

. Support the sales team in client-facing pre-sales activities as a trusted partner to prospects.

Posted 10/3/2026full-timeKuala Lumpur • MalaysiaJuniorMid-Level💰 MYR 8,000 - MYR 11,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in API integrations, client relationship management, and technical support, with a strong focus on delivering actionable solutions and fostering long-term client success. Proficient in project management and effective communication of technical concepts to diverse stakeholders.

Highest-signal resume keywords
API IntegrationClient Relationship ManagementTechnical SupportPre-Sales ActivitiesProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
REST APIsSoftware IntegrationsSaaS PlatformsTechnical DocumentationTroubleshootingData AnalysisImplementationOnboardingConfigurationValidation
Soft Skills
Problem-SolvingCommunicationAttention to DetailProactive ApproachCollaboration
Tools & Technologies
PostmanProject Management ToolsCloud TechnologiesDatabases
Industry Keywords
Software Development LifecycleTechnical Account ManagementCustomer SuccessKnowledge SharingOpenPGPRSA

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Support the sales team in client-facing pre-sales activities as a trusted partner to prospects.
  • Prepare demos, presentations, and technical documentation to support client sign-ups.
  • Understand client requirements and translate them into actionable solutions.
  • Assist with implementation, onboarding, and client integrations.
  • Gather requirements, configure integrations, and validate API workflows with customer technical teams.
  • Troubleshoot API integration issues and analyze request/response data.
  • Partner with Product and Engineering to resolve complex technical challenges.
  • Test and validate API integrations using tools such as Postman.
  • Document lessons learned and contribute to internal knowledge-sharing resources.
  • Serve as a primary post-implementation client contact and foster long-term relationships.
  • Deliver training, enablement sessions, and best-practice guidance.
  • Monitor client usage and feedback to identify pain points, improvement opportunities, and potential expansion.
  • Escalate client issues or risks before they affect client experience.
  • Support retention and advocacy by helping clients achieve measurable success.

Requirements

What you’ll need
  • Minimum 2 years in implementation, solutions consulting, technical support, technical account management, or customer success roles involving APIs and software integrations.
  • At least 1 year of hands-on experience working with REST APIs, software integrations, and SaaS platforms.
  • Strong understanding of software development lifecycle and technical implementation processes.
  • Strong pre-sales and client relationship management experience, beyond ticketing or customer service.
  • Familiarity with APIs, databases, and cloud technologies.
  • Proficient in project management tools and methodologies.
  • Excellent problem-solving skills and a customer-first approach.
  • Strong communication skills in English, with the ability to communicate technical concepts to non-technical stakeholders effectively.
  • Ability to manage multiple projects and priorities simultaneously.
  • Demonstrated ability to manage multiple customer relationships simultaneously.
  • Driven and proactive with strong attention to detail.
  • Self-starter able to work independently while being a reliable and collaborative team player.
  • Experience working in a globally distributed start-up or high-growth environment is a plus.
  • Knowledge of OpenPGP and RSA is an added advantage.
  • Valid work authorization for the location in which this position is based.

Benefits

Comp & perks
  • Meaningful Impact – Help build trust in global payments by solving real-world challenges for financial institutions, fintechs, and businesses worldwide.
  • Learn from Industry Experts – Gain exposure to global customers, payment ecosystems, and experienced professionals across fintech, payments, and technology.
  • Ownership & Growth – Thrive in a collaborative environment where your contributions are visible, valued, and supported through opportunities for learning and career development.
  • Participate in the Employee Stock Option Plan (ESOP).
  • Recruitment-process accommodations available upon request.