iPiD

Customer Success Manager

• Support the sales team in client-facing pre-sales activities as a trusted partner to prospects.
• Prepare demos, presentations, and technical documentation to support client sign-ups.
• Understand client requirements and translate them into actionable solutions.
• Assist with implementation, onboarding, and client integrations.
• Gather requirements, configure integrations, and validate API workflows with customer technical teams.
• Troubleshoot API integration issues and analyze request/response data.
• Partner with Product and Engineering to resolve complex technical challenges.
• Test and validate API integrations using tools such as Postman.
• Document lessons learned and contribute to internal knowledge-sharing resources.
• Serve as a primary post-implementation client contact and foster long-term relationships.
• Deliver training, enablement sessions, and best-practice guidance.
• Monitor client usage and feedback to identify pain points, improvement opportunities, and potential expansion.
• Escalate client issues or risks before they affect client experience.
• Support retention and advocacy by helping clients achieve measurable success.

Implementation and Customer Success Specialist

Full-stack Engineer

• Design, develop, and maintain high-quality, scalable software solutions
• Write clean, testable, and efficient code
• Build and maintain CI/CD pipelines to support reliable software delivery
• Collaborate with cross-functional teams to translate business requirements into technical solutions
• Conduct code reviews and champion engineering best practices
• Troubleshoot production issues and drive timely resolution
• Maintain accurate technical documentation
• Provide technical guidance and mentorship to engineers across the team

Implementation and Customer Success Specialist

Senior Software Engineer