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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order management processes, ensuring accuracy and efficiency throughout the order lifecycle while maintaining proactive communication with clients. Proficient in managing customer master data and supporting financial processes related to orders.
Highest-signal resume keywords
Customer Service ExperienceOrder Management SystemsIntermediate Excel SkillsStrong Organizational SkillsProactive Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementOperational ProcessesData EntryOrder ModificationPayment Processing
Soft Skills
Problem-SolvingResults-OrientedPrioritizationCommunication
Tools & Technologies
ERP SystemsOrder Management Systems
Industry Keywords
Client CommunicationOrder LifecycleCustomer Master DataFinancial Processes
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary point of contact among clients, consultants, and support teams, including pricing, logistics, master data, legal, and finance
- Ensure speed, standardization, and accuracy throughout the order lifecycle
- Maintain proactive and consistent communication with clients regarding order status, deadlines, and outstanding items
- Resolve consultants’ operational requests, allowing them to focus on negotiation and sales
- Enter, modify, and cancel orders directly in the systems
- Proactively monitor and communicate order status to clients
- Handle and reduce the volume of orders on hold
- Support clients’ financial processes, including payment clearing, invoices, credits, debits, and tax matters
- Keep customer master data and order information accurate and up to date in the systems
Requirements
What you’ll need- Experience in customer service, administrative support, or operational back-office functions
- Experience with operational routines and processes
- Familiarity with order management systems is a plus
- Intermediate Excel skills
- Knowledge of order management systems/ERP is a plus
- Clear, proactive communication focused on customer experience
- Strong organizational skills and ability to prioritize commercial demands
- Results-oriented, with a focus on problem-solving and efficiency
Benefits
Comp & perks- Flexible working hours
- Support for children with disabilities
- Variable compensation program
- Private pension plan
- Length-of-service bonus
- Online therapy and nutritional counseling
- Newborn benefit
- Corporate university
- Eyeglasses and contact lens reimbursement
- Medication assistance
- Vaccination assistance
- Gympass
- Meal/food voucher (VR/VA)
- Transportation voucher (VT)
- Health and dental insurance
- Life insurance
- Flexible, collaborative, and well-being-focused environment
- Diversity and inclusion
- Position also open to people with disabilities