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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and commercial acumen, with a focus on customer retention and portfolio growth. Proficient in analyzing performance indicators and leveraging data to drive business opportunities and enhance customer experience.
Highest-signal resume keywords
Customer Relationship ManagementInside Sales ExperienceAnalytical MindsetSalesforce KnowledgeResults Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial ExperienceData AnalysisCustomer ActivationPortfolio ManagementCommercial Negotiation
Soft Skills
Strong Communication SkillsRelationship-Building SkillsPeople Management Skills
Tools & Technologies
SalesforceExcelPowerPointPower BICRM
Industry Keywords
Customer ServiceBusiness OpportunitiesMarket TrendsCommercial ActionsCustomer Experience
About the role
Key responsibilities & impact- Manage customer service, relationship management, and development of the customer portfolio
- Identify business opportunities, support customer retention, and ensure an excellent customer experience
- Execute commercial actions aligned with customer needs
- Support customer prospecting, retention, and portfolio growth initiatives
- Support portfolio management and the achievement of team targets
- Build customer relationships and recommend solutions appropriate to their needs
- Provide remote support by phone, WhatsApp, and digital channels
- Support prospecting, customer activation, and volume growth initiatives
- Carry out customer contact and follow-up routines
- Collect and record information about customer profiles and needs
- Conduct less complex commercial negotiations
- Interact with Pricing, Trading, Credit, Logistics, and support teams
- Monitor market and competitor information, as well as regional trends
- Monitor the order cycle and support the resolution of pending issues
- Track commercial indicators such as volume, repeat business, delinquency, and growth potential
- Support credit analysis and commercial terms activities
- Contribute to initiatives to regularize delinquent customers' accounts
- Keep registration and commercial information updated in the CRM
- Share market and competitor information to identify commercial opportunities
Requirements
What you’ll need- Commercial experience, with both Hunter and Farmer profiles
- Experience in inside sales, customer service, sales, or commercial activities
- Focus on building relationships based on trust
- Analytical mindset to monitor performance indicators and identify opportunities to improve and develop the customer portfolio
- Strong communication and relationship-building skills
- Strong results orientation
- Ability to analyze data
- People management skills
- Salesforce knowledge is a plus
- Intermediate Excel
- Basic PowerPoint
- Power BI
- Bachelor's degree in Business Administration, Marketing, Economics, or Commercial Management
Benefits
Comp & perks- Flexible working hours
- Support for children with disabilities
- Variable Compensation Program
- Private pension plan
- Length-of-service bonus
- Online therapy and nutritional counseling
- Newborn benefit basket
- Corporate university
- Eyeglasses and contact lens reimbursement
- Medication allowance
- Vaccination allowance
- Gympass
- Meal and food vouchers (VR/VA)
- Transportation voucher (VT)
- Health and dental insurance
- Life insurance
- Flexible, collaborative, and well-being-focused environment
- Diversity and inclusion
- Position also open to people with disabilities