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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer portfolios, fostering relationships, and driving business expansion through data analysis and effective communication. Proficient in utilizing CRM systems and analyzing market trends to optimize sales strategies and achieve commercial objectives.
Highest-signal resume keywords
Customer Relationship ManagementData AnalysisSalesforce KnowledgeCommercial NegotiationsKPI Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceData Analysis SkillsCommercial OperationsInside SalesMarket Monitoring
Soft Skills
Strong Communication SkillsRelationship-Building SkillsResults OrientationPeople Management Skills
Tools & Technologies
SalesforceExcelPowerPointPower BICRM Systems
Industry Keywords
Customer RetentionBusiness ExpansionCommercial OpportunitiesOrder LifecycleDelinquency Management
About the role
Key responsibilities & impact- Manage and develop a customer portfolio, fostering strong relationships and contributing to customer retention and business expansion
- Manage customer relationships and provide service to the portfolio, identifying commercial opportunities and contributing to the team’s results
- Understand customer needs and support the development of solutions aligned with business objectives
- Provide remote service by phone, WhatsApp, and other digital channels
- Prospect for new business opportunities and identify potential for customer activation, increased sales volume, and greater purchase frequency
- Execute customer relationship routines, ensuring portfolio coverage, regular contact, and follow-up on requests
- Analyze customer profiles, potential, and needs to tailor the commercial approach
- Lead commercial negotiations in accordance with company guidelines
- Collaborate with Pricing, Trading, Credit, Logistics, and support teams
- Monitor market conditions, competitors, and trends in the assigned region
- Track the order lifecycle and support the resolution of pending issues
- Manage commercial KPIs, including volume, purchase frequency, profitability, delinquency, and growth potential
- Support credit analyses and commercial terms
- Monitor and address delinquent customers
- Ensure the accuracy and ongoing maintenance of information in the CRM
- Continuously monitor the market and competition, sharing insights and opportunities
Requirements
What you’ll need- Experience in sales or commercial operations, with both Hunter and Farmer capabilities
- Experience in inside sales will be considered an advantage
- Strong communication and relationship-building skills
- Strong results orientation
- Data analysis skills
- People management skills
- Salesforce knowledge will be considered an advantage
- Intermediate Excel skills
- Basic PowerPoint skills
- Power BI
- Bachelor’s degree in Business Administration, Marketing, Economics, Commercial Management, or a related field
Benefits
Comp & perks- Flexible working hours
- Support for children with disabilities
- Variable Compensation Program
- Private pension plan
- Length-of-service bonus
- Online therapy and nutritional counseling
- Newborn benefit package
- Corporate university
- Eyeglasses and contact lens reimbursement
- Medication allowance
- Vaccination allowance
- Gympass
- Meal and food vouchers
- Transportation voucher
- Health and dental insurance
- Life insurance