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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in customer service and relationship management, with a focus on driving engagement and performance of digital products in the gas station market. Proficient in data analysis and communication to enhance service station loyalty and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceRelationship ManagementIntermediate Excel SkillsKnowledge Of JiraKnowledge Of Gas Station Market
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSpreadsheet ManipulationFormulasDigital Product EngagementPerformance Monitoring
Soft Skills
ResilienceOrganizationCommunicationEmotional IntelligenceTeamwork
Tools & Technologies
JiraTrelloMiro
Industry Keywords
Gas Station MarketService Station LoyaltyFranchise ManagementDigital ProductsContact Center Experience
About the role
Key responsibilities & impact- Drive the performance and engagement of digital products, with a focus on KMV, among resellers and franchisees.
- Expand the number of active service stations using digital products.
- Re-engage service stations that have stopped using digital products.
- Maximize service-station loyalty and engagement results.
- Maintain daily contact with the commercial team and resellers to monitor product performance.
- Analyze the performance of the directorate’s customer and reseller portfolio, identifying opportunities for improvement.
- Conduct meetings and send emails and Teams communications to commercial teams to encourage usage, correct processes, and provide guidance on achieving results.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Communications, Economics, Marketing, Advertising, or related fields.
- Experience in customer service and relationship management.
- Experience working in a contact center.
- Knowledge of the gas station market is a plus.
- Intermediate Excel skills, including spreadsheet manipulation and formulas.
- Knowledge of Jira, Trello, and Miro is a plus.
- Resilience, organization, communication, emotional intelligence, empathy, and teamwork skills.
- Basic to intermediate English.
- Availability to work in a hybrid 4x1 model—four days onsite and one day remote—in São Paulo, SP.
- Affirmative action position for Persons with Disabilities.
Benefits
Comp & perks- Flexible working hours
- Assistance for children with disabilities
- Variable compensation program
- Private pension plan
- Length-of-service bonus
- Online therapy and nutritional counseling
- Newborn benefit package
- Corporate university
- Eyeglasses and contact lens reimbursement
- Medication assistance
- Vaccination assistance
- Gympass
- Meal and food vouchers
- Transportation voucher
- Health and dental insurance
- Life insurance