Engagement Manager

Ippon Technologies USA

. Serve as a billable consultant and own delivery using project, program, or product management expertise .

Posted 9/22/2026full-timeVirginia • United StatesMid-LevelSenior💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project and program management, with a strong focus on client engagement, resource allocation, and financial health. Proficient in utilizing Salesforce and AI tools for account planning while maintaining effective communication across technical and business teams.

Highest-signal resume keywords

Project ManagementClient-Facing ExperienceSalesforce ProficiencyFinancial Services FamiliarityLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management MethodologiesProduct Roadmap DevelopmentBudget ManagementRisk MitigationResource Allocation

Soft Skills

Strong CommunicationInterpersonal SkillsLeadership

Tools & Technologies

SalesforceClaude

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

IT ConsultingFinancial ServicesClient Relationship ManagementQuarterly Business ReviewsSOW Management

About the role

Key responsibilities & impact

Serve as a billable consultant and own delivery using project, program, or product management expertise
Develop and manage project/program plans, timelines, budgets, resource allocation, product roadmaps, and backlog priorities
Lead regular client meetings to review status, action items, and deliverables
Collaborate with cross-functional and technical teams to keep delivery on time and on budget
Identify and mitigate project risks and resolve issues before escalation
Assign project responsibilities and set clear expectations with the Technical Lead
Optimize and negotiate resource allocation
Ensure the Ippon delivery playbook is followed and provide process improvement feedback
Build and maintain client relationships across multiple levels and functions
Understand client business strategy, budget cycles, organizational structure, and competitive pressures
Own account revenue targets through existing engagement extensions and new opportunities
Drive extension conversations 6–8 weeks before SOW expiration
Co-draft SOW extensions, change orders, proposals, and new SOWs
Build account intelligence and run need-sensing activities
Maintain Salesforce account pipeline, stages, and weighted forecasts
Own account health across delivery quality, relationships, financial health, and growth
Run or shape Quarterly Business Reviews
Escalate account risks internally with sufficient lead time
Align delivery, sales, practice leadership, staffing, talent, and finance stakeholders
Use Claude and account health dashboards to prepare for meetings and update account plans

Requirements

What you’ll need

Bachelor's degree or equivalent experience
5+ years of experience as a PM in a client-facing IT consulting role
Strong knowledge of project management methodologies and best practices
3+ years of experience as a PM supporting technical product roadmaps and strategies
Strong communication, leadership, and interpersonal skills
Comfortable pivoting between business and technical audiences
Experience working in or strong familiarity with the financial services domain
Familiarity with Salesforce and Claude (Chat, Cowork, Design) or comparable AI tools for account planning and client preparation
Prior experience in Product Management, Project/Program Management, or IT Strategy
Availability to travel to client sites for major meetings, typically 4 trips per year across assigned accounts, roughly 5–10% travel

Benefits

Comp & perks

Generous Paid Time Off policy with flexible time off
Health, dental, and vision insurance
401(k) with company match
Maternity, paternity, and family medical leave plans
Fun, smart, and healthy work environment focused on values and teamwork