Field Service Engineer

Ipsen USA

. Plan and coordinate assignments as directed by the HUB Lead .

Posted 10/27/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in maintaining and troubleshooting heat treatment equipment, ensuring high-quality service performance and customer satisfaction. Proficient in documenting service jobs and identifying sales opportunities within the heat treatment industry.

Highest-signal resume keywords

Heat Treatment Equipment MaintenanceIndustrial Equipment OperationEquipment CalibrationMechanical And Electrical AptitudeVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Heat Treatment EquipmentTroubleshootingCalibrationPyrometryThermal ExperienceTUS ExperienceProblem-Solving SkillsHands-On MentalityService Job DocumentationUp-/Cross-Selling Potential

Soft Skills

Communication SkillsCustomer Service Orientation

Tools & Technologies

MS OfficeERP SystemsCRM Systems

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Heat Treatment IndustrySafety ProtocolsService ContractsWarranty ClaimsService Job Scheduling

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Plan and coordinate assignments as directed by the HUB Lead
Install, upgrade, troubleshoot, maintain, repair, and calibrate heat treatment equipment at customer sites
Ensure first-class service performance in quality of execution, speed of repair, and customer-facing appearance
Document completed service jobs and record possible warranty claims
Identify and promote up-/cross-selling potential for heat treatment equipment services
Identify required tools, consumables, and spare parts for service execution
Act as the first point of contact for customers with existing service contracts
Plan and schedule service jobs in coordination with the HUB Lead
Record hours worked and job assignments in the time and attendance system
Submit expense reports for review and approval
Follow Ipsen safety protocols and policies

Requirements

What you’ll need

High School Diploma or GED equivalent required
5+ years of related industrial equipment operation and/or maintenance experience required
Preferred experience in the heat treatment industry and/or completion of an intensive industry training program
Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience is a plus
Knowledge of the heat treatment industry
Knowledge and ability to maintain heat treatment equipment
Very good verbal and written communication skills
Strong mechanical and electrical aptitude and skills
Knowledge of basic computer operations, including MS Office, ERP, and CRM systems
Good problem-solving and troubleshooting skills with hands-on mentality
Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
Ability to maintain a valid driver’s license and required automobile insurance coverage
Ability to travel as required via automobile, airplane, or other means

Benefits

Comp & perks

Overtime (OT) potential
Bonus potential
Drug Free Workplace