Ipsen USA

Sales Engineer

• Sell Ipsen products and solutions, especially ICS aftermarket categories including engineered components, parts, and field service
• Develop and maintain profitable customer and prospective relationships
• Technically support customers by evaluating Ipsen equipment for potential future failures
• Present short- and long-term maintenance and support plans, including parts, retrofits/upgrades, modernizations, and field service visits
• Conduct professional product and service presentations or demonstrations on-site
• Build and maintain relationships with multiple stakeholders within each account
• Assist with pricing and sales strategies for targeted markets and product lines
• Provide accurate and detailed information for quotable opportunities
• Assist with orders in process, customer meetings, problem resolution, and timely payments
• Explain product/service features and benefits, negotiate pricing, discuss credit terms, and prepare sales orders or reports
• Follow up on leads through proper channels with calls to action, dates, complete profile information, and sources
• Perform project management to organize the process from prospecting through purchase order
• Manage the schedule to cover the assigned territory efficiently
• Maintain records, including Salesforce.com sales call reports, Concur expense forms, billing invoices, and other documentation
• Assist in developing the monthly forecast
• Assess market conditions and advise company managers and marketing staff
• Maintain awareness of new products, services, competitor activities, and market research

Explore Regional Sales Engineer – West and Northwestern US at Ipsen USA. Review requirements and application details.

Regional Sales Engineer – West and Northwestern US

Field Engineer

• Plan and coordinate assignments as directed by the HUB Lead
• Install, upgrade, troubleshoot, maintain, repair, and calibrate heat treatment equipment at customer sites
• Ensure first-class service performance in quality of execution, speed of repair, and customer-facing appearance
• Document completed service jobs and record possible warranty claims
• Identify and promote up-/cross-selling potential for heat treatment equipment services
• Identify required tools, consumables, and spare parts for service execution
• Act as the first point of contact for customers with existing service contracts
• Plan and schedule service jobs in coordination with the HUB Lead
• Record hours worked and job assignments in the time and attendance system
• Submit expense reports for review and approval
• Follow Ipsen safety protocols and policies

Explore Field Service Engineer at Ipsen USA. Review requirements and application details.

Open roles

Regional Sales Engineer – West and Northwestern US

Field Service Engineer