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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Medical Education and Medical Affairs, with a strong ability to design and optimize educational programs that align with regulatory requirements and HCP needs. Proficient in leveraging digital engagement tools and analytics to enhance learning outcomes and customer experiences.
Highest-signal resume keywords
Medical Education Program DesignCross-Functional LeadershipDigital Engagement CapabilitiesRegulatory Compliance KnowledgeData Analysis and KPI Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical EducationCurriculum DesignNeeds AnalysisContent DevelopmentPerformance MeasurementDigital Event OrchestrationModular Content DevelopmentScientific CommunicationJourney MappingHCP Education
Soft Skills
Cross-Functional CollaborationStakeholder CoachingInfluence in Matrixed EnvironmentsPerformance-Oriented Culture Building
Tools & Technologies
CRM/CLM SystemsAnalytics DashboardsEvent/Webinar PlatformsHCP PortalsContent Management SystemsDigital Asset ManagementMarketing Automation
Industry Keywords
PharmaBiotechMedical AffairsScientific CommunicationsHealthcare Professional EducationDigital Medical EngagementCongress ActivationKOL ManagementGlobal-to-Local Education ModelsClosed-Loop Medical Education
About the role
Key responsibilities & impact- Lead the strategy, design, orchestration, execution and continuous improvement of external Medical Education and customer experiences for prioritised launch brands and assets
- Develop needs-analysis strategies and analyse data to identify healthcare professionals’ educational needs
- Design, implement and evaluate curricula aligned with adult-learning principles and clinical relevance
- Translate Medical Education objectives into integrated experiences across congresses, symposia, webinars, advisory boards, HCP portals, on-demand learning, peer-to-peer programmes and modular digital content
- Partner with Customer Engagement on journey mechanics, activation, content sequencing, trigger logic and measurement
- Develop scalable Medical Education templates, learning modules, scientific content packages and localisation guidance
- Own the Medical Education customer experience roadmap and define journey architectures by HCP segment, learning objective and engagement moment
- Define governance, roles, decision rights and compliance requirements across Medical Education, Medical Affairs, Customer Engagement, Brand/Asset teams, Congress/Event teams, Legal, agencies and local teams
- Serve as the Medical Education business partner for Customer Engagement platforms, portals, content systems, CRM/CLM, marketing automation and analytics dashboards
- Define and maintain KPI frameworks covering reach, registration, attendance, completion, engagement, satisfaction, content reuse, learning progression and impact
- Partner with Analytics, Customer Engagement and Medical Education teams on dashboards, performance reviews and optimisation
- Lead cross-functional and cross-market planning and support global-to-local deployment through toolkits, journey guidance and activation standards
- Coach matrixed stakeholders and foster a performance-oriented culture focused on scientific value, HCP experience and measurable learning outcomes
Requirements
What you’ll need- Extensive experience in pharma/biotech Medical Education, Medical Affairs, scientific communications, HCP education and/or digital medical engagement
- Proven experience designing, launching and optimising medical education programmes across multiple brands or therapeutic areas
- Strong understanding of medical, legal and regulatory requirements for scientific and educational content
- Ability to translate medical strategy, scientific evidence and HCP learning needs into clear experiences, journey maps, content plans and measurable outcomes
- Fluency with digital education and engagement capabilities, including event/webinar platforms, HCP portals, DAM/CMS, CRM/CLM, analytics/BI dashboards, taxonomy/metadata and content operations
- Strong cross-functional leadership and influence in a matrixed environment
- Experience with modular content, AI-enabled content workflows, ACE or similar content intelligence systems, and scalable global-to-local education models
- Experience with Congress 360 tiering, congress activation, digital event orchestration and post-event engagement journeys
- Familiarity with HCP 360, consent-aware personalization, Next Best Action / Next Best Content concepts, and closed-loop medical education measurement
- Experience operating across multiple geographies and enabling local medical teams through playbooks, training, templates and communities of practice
- Launch, major congress, KOL/faculty management or external expert engagement experience
- Bachelor’s degree in Life Sciences, Pharmacy, Medicine, Marketing, Education, Communications, Digital, Analytics or related field
- Fluent English
Benefits
Comp & perks- Employee care and support
- Growth opportunities
- Inclusive and equal-opportunity workplace
- Application accommodations and support during the recruitment process