Key Account Manager

iRhythm Technologies, Inc.

. Support, grow, nurture, and maintain iRhythm’s highest-volume accounts .

Posted 10/6/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $83,000 - $108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within the healthcare and medical device sectors, with a strong focus on relationship building, performance monitoring, and strategic initiative execution. Proficient in utilizing CRM tools and analytical skills to drive business outcomes and improve customer satisfaction.

Highest-signal resume keywords

Account ManagementCustomer SuccessCRM Tools ProficiencyAnalytical SkillsHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer Relationship ManagementPerformance MeasurementProcess ImprovementData Analysis

Soft Skills

CommunicationCollaborationProactivityFlexibilityMultitasking

Tools & Technologies

SalesforceMicrosoft OfficeZioSuiteMyZio

Industry Keywords

HealthcareMedical DeviceBiotechnologyCustomer SatisfactionKPI

About the role

Key responsibilities & impact

Support, grow, nurture, and maintain iRhythm’s highest-volume accounts
Cultivate and sustain long-term customer relationships while meeting and exceeding KPIs
Deliver value services and advocate internally for solutions that drive business outcomes
Partner strategically with Sales to ensure customer and patient success within the large account segment
Monitor and measure registration volume, device inventory, customer and patient satisfaction, clinical effectiveness, and workflow efficiency
Liaise with billing, clinical operations, legal, finance, inventory, and customer care teams
Train customers on iRhythm service tools including ZioSuite and MyZio
Resolve customer issues in a timely manner
Evaluate processes and customer workflows and suggest efficiency improvements through process and technology changes
Manage, onboard, and support assigned accounts
Attend and support customer meetings and sales Quarterly Business Review sessions
Establish and maintain relationships with accounts and the internal sales organization
Lead or participate in strategic initiatives within assigned accounts
Conduct in-person account management initiatives as needed
Monitor and communicate performance trends and develop action plans to improve account performance

Requirements

What you’ll need

Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience
At least 3 years in an account management or customer success role supporting large or complex accounts
Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment
Self-directed and proactive
Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
Ability to multitask and prioritize in a fast-paced environment
Proficiency with CRM tools, including Salesforce, reporting tools, and Microsoft Office
Collaborative, highly responsive, flexible, and adaptive
Willingness to travel up to 20%
Strong analytical skills and ability to identify trends and present succinct, actionable information
Understanding of applying key performance measurements to drive commercial development

Benefits

Comp & perks

Medical, dental, and vision insurance starting on the first day
Health savings account employer contributions when enrolled in a high deductible medical plan
Cafeteria plan pre-tax benefits (FSA, dependent care FSA, commute reimbursement accounts)
Travel reimbursement for medical care
Noncontributory basic life insurance
Short-term and long-term disability insurance
Emotional health support for you and your loved ones
Legal, financial, identity theft, pet, and child referral assistance
Paid parental leave
Paid holidays
Travel assistance for personal trips
PTO
401(k) with company match
Employee Stock Purchase Plan
Pet insurance discount
Unlimited LinkedIn Learning classes