Manager, Clinical Operations – Overnight Shift

. Oversee daily operations of a team of 20–25 non-exempt staff .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $131,000 - $170,000 per yearWebsite

Key responsibilities & impact

Oversee daily operations of a team of 20–25 non-exempt staff
Ensure performance meets department production, quality, and operational standards
Track and evaluate staff performance metrics and implement process improvements
Provide coaching, guidance, recognition, and performance reviews
Facilitate corrective actions in partnership with HR and senior leadership
Manage customer service in high-volume environments, including escalation and recovery processes
Ensure efficient day-to-day service delivery in accordance with policies and regulations
Ensure compliance with FDA regulations and company policies
Contribute to strategic planning and leadership initiatives
Oversee team budget, resources, additional hours, headcount, and recruitment strategy
Coordinate ongoing staff development and training with clinical teams
Assist with quality management programs and cross-functional projects
Utilize workflow automation tools and performance dashboards to monitor team performance and operational metrics

What you’ll need

Proven experience managing large teams in a service environment, with a focus on performance management and fostering a high-performance culture
Expertise in utilizing KPIs and performance metrics to drive operational improvements and meet organizational objectives
Experience managing clinical operational workflows and overseeing day-to-day service delivery in high-volume environments
Proficiency with workflow automation tools and familiarity with production software and performance dashboards
Strong communication skills to collaborate effectively with clinical, operational, and leadership teams
Demonstrated experience managing customer service in high-volume settings and implementing recovery processes to enhance customer satisfaction
Experience managing efficient escalation and recovery processes to resolve operational issues
Understanding of state and federal regulations in healthcare operations and ability to ensure compliance
Experience in performance management, staff coaching, and fostering staff development through training initiatives
Minimum of 4 years of management experience in operations management, preferably in medical device, healthcare services, or clinical setting
Strong leadership, problem-solving, and organizational skills
Proven ability to manage high-volume operations and large teams

Comp & perks

Reasonable accommodations for qualified individuals with disabilities in job application procedures
Inclusive workforce and equal opportunity employment