Manager, Commercial Field Support

iRhythm Technologies, Inc.

. Lead, coach, and develop a team of Field Support Representatives to achieve individual, team, and organizational goals .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $103,000 - $134,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in developing high-performing teams within the healthcare industry, focusing on operational efficiency, customer experience, and continuous improvement. Proficient in implementing process improvements and leveraging CRM platforms to enhance service delivery.

Highest-signal resume keywords

People Leadership ExperienceOperational Problem-Solving SkillsCoaching And Developing TeamsHealthcare Operations KnowledgeCRM Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ImprovementOperational ReportingWorkflow ManagementAccount OnboardingCustomer Issue Resolution

Soft Skills

Excellent CommunicationRelationship-BuildingCollaborationOrganizational SkillsCoaching Skills

Tools & Technologies

CRM PlatformsOperational Reporting ToolsWorkflow Management Tools

Industry Keywords

Medical DeviceHealthcare TechnologyDiagnosticsCustomer ExperienceField Sales Support

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Field Support Representatives to achieve individual, team, and organizational goals
Partner with Senior Manager, FSR and Senior Director, Customer Experience to elevate and evolve team service to the Commercial Organization and customers
Foster accountability, collaboration, ownership, and continuous improvement
Conduct coaching conversations, performance reviews, and development planning
Support onboarding, training, mentoring, and career development
Identify and develop high-potential talent and future leadership capability
Ensure consistent execution of standardized workflows, operating procedures, and service expectations
Monitor operational metrics, service levels, and quality standards
Improve efficiency, eliminate manual work, and streamline processes
Support implementation of systems, tools, automation, and workflow improvements
Escalate systemic issues and recommend solutions
Build relationships with Territory Managers, Regional Sales Directors, Key Account Managers, and Customer Care teams
Resolve customer challenges and improve operational performance
Lead service and retention support while balancing customer experience, field sales priorities, and operational efficiency
Proactively monitor account needs, identify customer risks, and resolve issues before they affect customer experience or retention
Use operational reporting, account insights, regional business trends, and customer support data to guide decisions
Improve account onboarding, operational execution, customer issue resolution, and service continuity
Develop team capability in account onboarding, operational support, special instructions, reporting, insights, escalation triage, and proactive support
Encourage root-cause analysis and scalable solutions
Participate in cross-functional improvement initiatives and organizational projects
Share customer and field-partner feedback to improve products, systems, and processes
Drive adoption of best practices across the FSR organization

Requirements

What you’ll need

Bachelor's degree preferred
5–8 years of experience in medical device, healthcare technology, diagnostics, or related healthcare industry
2–5 years of people leadership experience leading customer-facing or commercial support teams OR consistent proven peer leadership experience at IRTC
Ability to travel up to 50% of the time
Demonstrated success coaching and developing high-performing teams
Strong operational problem-solving and organizational skills
Excellent communication and relationship-building abilities
Experience working cross-functionally in a collaborative, fast-paced environment
Ability to balance day-to-day execution with continuous improvement initiatives
Remote U.S.-based role
Experience supporting field sales organizations
Knowledge of healthcare operations and customer workflows
AI Literacy to drive efficiency and innovation to service line
Experience with CRM platforms, operational reporting, and workflow management tools
Experience implementing process improvements or leading operational initiatives

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities in job application procedures
Inclusive workforce and Equal Opportunity Employer