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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in video analytics solutions, technical presales, and customer success management, with a strong focus on partner enablement and relationship building. Proficient in deploying and supporting applications on Kubernetes and managing technical customer relationships in Brazil's security or technology market.
Highest-signal resume keywords
Video Analytics ExperienceKubernetes ManagementTechnical Presales SupportCustomer Relationship ManagementNative Portuguese Speaker
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Video AnalyticsVMS IntegrationsKubernetesLinux AdministrationCloud InfrastructureNetworkingTechnical WritingAdvanced TroubleshootingAI Tools ProficiencyHardware Architecture
Soft Skills
Customer AdvocacyTraining and DocumentationPresentation SkillsCollaborationProblem-Solving
Tools & Technologies
RancherKubeSphereElasticsearchKibanaCNCF-Conformant Kubernetes
Industry Keywords
Video SurveillanceSecurity MarketPartner EnablementTechnical SupportOperational Support
Tech Stack
Tools & technologiesCloudElasticSearchKubernetesLinux
About the role
Key responsibilities & impact- Coordinate with the global Customer Success Engineering team, with the Director of Customer Success Engineers as the primary Irisity contact
- Provide technical presales and solution guidance, deployment support, partner enablement, and escalation coordination
- Work with Sales to support integrators, consultants, end customers, and distributors
- Educate partners and build Irisity analytics knowledge and deployments in Brazil
- Deliver partner and customer presentations, demonstrations, proofs of concept, and RFQ/bid proposals
- Assess customer requirements and recommend scalable, secure, and supportable video analytics solutions
- Support renewals and expansion by demonstrating customer value and insight
- Enable partners through training, documentation, reference architecture, and deployment guidance
- Support complex opportunities and customer risks while promoting partner self-sufficiency
- Maintain dotted-line responsibility for Tier 1 cases and coordinate high-priority escalations
- Own technical relationships with channel partners and end customers from onboarding through adoption, renewal, and expansion
- Maintain success plans and conduct regular reviews of customer health, adoption, and outcomes
- Act as the customer’s technical advocate and coordinate internal resources
Requirements
What you’ll need- Based in Brazil, ideally São Paulo
- Native Portuguese speaker
- Professional proficiency in written and spoken English
- Ideally 5+ years of experience in video analytics, video surveillance, VMS, or a related technical field
- Knowledge of VMS integrations, cloud, network, server, storage, and camera infrastructure
- Hands-on experience deploying and supporting applications on CNCF-conformant Kubernetes
- Administration-level Linux knowledge, preferably Ubuntu 22.04 and/or RHEL 7.9
- Knowledge of filesystems, command-line administration, permissions, users, sudo, and networking
- Strong knowledge of hardware architecture and sizing for video analytics deployments
- Experience with Kubernetes management, logging, and monitoring tools such as Rancher, KubeSphere, Elasticsearch, and Kibana
- Operational experience managing technical customer and partner relationships across onboarding, adoption, operational support, and escalations in Brazil’s security or technology market
- Strong practical proficiency with general-purpose AI tools, including opportunity and bid qualification, technical writing, advanced troubleshooting, research, automation, and scripting
- Ability to travel within Brazil and occasionally elsewhere in Latin America
- Ability to provide reasonable flexibility across time zones for planned global work and critical customer needs
- Relevant bachelor’s degree is an advantage
- Spanish is an advantage
Benefits
Comp & perks- Independent contractor engagement with a leading video analytics company
- Collaboration with professional and talented colleagues
- Participation in a dynamic international organization experiencing rapid growth