Irisity

Technical Customer Success

• Coordinate with the global Customer Success Engineering team, with the Director of Customer Success Engineers as the primary Irisity contact
• Provide technical presales and solution guidance, deployment support, partner enablement, and escalation coordination
• Work with Sales to support integrators, consultants, end customers, and distributors
• Educate partners and build Irisity analytics knowledge and deployments in Brazil
• Deliver partner and customer presentations, demonstrations, proofs of concept, and RFQ/bid proposals
• Assess customer requirements and recommend scalable, secure, and supportable video analytics solutions
• Support renewals and expansion by demonstrating customer value and insight
• Enable partners through training, documentation, reference architecture, and deployment guidance
• Support complex opportunities and customer risks while promoting partner self-sufficiency
• Maintain dotted-line responsibility for Tier 1 cases and coordinate high-priority escalations
• Own technical relationships with channel partners and end customers from onboarding through adoption, renewal, and expansion
• Maintain success plans and conduct regular reviews of customer health, adoption, and outcomes
• Act as the customer’s technical advocate and coordinate internal resources

Explore Customer Success Engineer at Irisity. Review requirements and application details.

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Customer Success Engineer