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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving enterprise SaaS adoption and digital transformation initiatives, leveraging strong understanding of AI technologies and customer success methodologies. Proven ability to influence executive stakeholders and facilitate cross-functional collaboration to achieve business objectives.
Highest-signal resume keywords
Enterprise SaaS AdoptionDigital Transformation InitiativesCustomer Success MethodologiesAI TechnologiesStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ExecutionAdoption MetricsChange ManagementDelivery Methodology ImprovementRisk Management
Soft Skills
Influencing Executive StakeholdersCross-Functional CollaborationComplex Concept Communication
Tools & Technologies
SaaS PlatformsAnalytics Tools
Industry Keywords
Customer SuccessProfessional ServicesTechnology ConsultingOrganisational Development
About the role
Key responsibilities & impact- Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics
- Develop and execute adoption roadmaps that accelerate user engagement and business value realisation for enterprise and strategic customers
- Translate Ironclad's AI capabilities and evolving product motion into language and delivery plans for executive stakeholders
- Partner with Contract AI Services to align implementation and AI configuration with the customer's long-term adoption path
- Own project execution end-to-end, managing timelines, deliverables, risks, escalations, and stakeholder alignment
- Manage escalations, reset expectations, realign stakeholders, and resolve scope conflicts
- Improve delivery methodology, scoping playbooks, and adoption frameworks
- Monitor adoption metrics, customer health, and business outcomes; recommend continuous improvements
- Collaborate across Customer Success, Professional Services, Product Management, Sales, Marketing, and Engineering
- Stay current on emerging AI technologies, SaaS capabilities, and industry best practices
Requirements
What you’ll need- Bachelor's degree in Business, Information Systems, Computer Science, Organisational Development, or a related technical field
- 5+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption
- Experience leading enterprise technology adoption or digital transformation initiatives
- Strong understanding of SaaS platforms, AI technologies, organisational change management, and customer success methodologies
- Demonstrated ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to both technical and business audiences
- Experience using adoption metrics and analytics to measure customer success and business outcomes
- Experience working with large enterprise customers and executive leadership teams
- Unrestricted right to work in the United Kingdom
- Currently based in the London Metro Area and able to commute to London two days per week
Benefits
Comp & perks- Private Medical & Dental insurance, covered at 100% for you and dependents
- Life assurance and Income Protection
- Generous leave policies, including parental leave, medical leave, and compassionate leave
- Family-forming support through Maven for you and your partner
- Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
- Standard pension contribution scheme
- Regular team events to connect, recharge, and have fun
- Opportunity to help build the company you want to work at