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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident response and operational excellence, with a strong focus on defining and driving SLOs, SLIs, and error budgets. Proficient in utilizing Datadog for observability and metrics management, while effectively communicating and mentoring teams during high-pressure situations.
Highest-signal resume keywords
Incident Response ManagementDatadog ProficiencySLOs/SLIs DefinitionLinux and Cloud Infrastructure KnowledgeGo or Python Programming
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident Lifecycle ManagementMetrics, Logging, and TracingDistributed Systems ExperienceKubernetes KnowledgeTerraform ProficiencyError Budget PoliciesObservability StandardsThreshold TuningCapacity PlanningOperational Excellence
Soft Skills
Clear CommunicationFacilitation SkillsInfluencing Without AuthorityMentoring AbilitiesHigh-Pressure Incident Management
Tools & Technologies
DatadogOpenTelemetryPagerDutyIncident.ioOpsgenieStatuspage
Industry Keywords
SREProduction EngineeringRegulated EnvironmentsHigh-Compliance EnvironmentsHyper-Growth Startup Experience
Tech Stack
Tools & technologiesCloudDistributed SystemsKubernetesLinuxPythonTerraformGo
About the role
Key responsibilities & impact- Own detection, response, and learning from incidents
- Lead and refine the incident lifecycle, including detection, triage, communication, mitigation, resolution, and post-incident review
- Define and maintain severity models, escalation paths, on-call expectations, and runbooks/playbooks
- Facilitate blameless postmortems and turn findings into tracked remediations and shared learning
- Improve coordination during major incidents, including roles, tooling, customer/stakeholder updates, and handoffs
- Partner with security, support, and product on incident communications and regulatory or contractual obligations
- Establish organization-wide standards for Datadog metrics, logs, and traces, including naming conventions, cardinality, retention, and sampling
- Define and drive adoption of SLOs, SLIs, and error budgets across engineering teams
- Build and maintain reusable Datadog dashboard, monitor, and alerting templates
- Champion golden signals and RED/USE-style alerting philosophies
- Partner with Infrastructure on observability stack decisions, multi-tenancy, cost controls, and data lifecycle
- Reduce alert noise through threshold tuning, ownership assignment, and on-call load management
- Mentor engineers on operational excellence, safe deployment practices, and production readiness
- Contribute to capacity planning, chaos/game-day exercises, and reliability reviews for critical changes
- Serve as a connective layer between SRE and Infrastructure teams
- Drive fewer repeated incidents, clearer postmortem outcomes, team-owned SLOs/SLIs, consistent Datadog observability, actionable alerts, and sustainable on-call
Requirements
What you’ll need- 5+ years in SRE, production engineering, or equivalent, including on-call responsibility for customer-facing systems
- Proven experience running or significantly improving incident response in a distributed systems environment
- Deep, hands-on experience with Datadog, including dashboards, monitors, and instrumentation standards across multiple teams or services
- Experience with metrics, logging, and tracing at scale
- Demonstrated experience defining SLOs/SLIs and error budget policies in production
- Strong understanding of Linux, networking, distributed systems failure modes, and cloud or hybrid infrastructure, including Kubernetes, load balancers, databases, and queues
- Proficiency in at least one of Go, Python, or similar for tooling and automation
- Comfort with IaC concepts, such as Terraform or equivalent
- Clear written and verbal communication
- Ability to facilitate discussions during high-pressure incidents and postmortems
- Track record of influencing without direct authority and driving adoption across engineering teams
- Experience with OpenTelemetry or similar vendor-neutral instrumentation strategies (nice to have)
- Familiarity with PagerDuty, Incident.io, Opsgenie, or similar; Statuspage or equivalent (nice to have)
- Experience in a hyper-growth startup environment (nice to have)
- Experience in regulated or high-compliance environments (nice to have)
- Contributions to internal developer platforms or shared reliability tooling (nice to have)
Benefits
Comp & perks- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% individual and dependent medical + dental + vision coverage
- 401(K) with a 4% company match
- 20 days PTO
- Iru Wellness Week the first week in July
- Equity for full-time employees
- In-office lunch stipend provided
- Up to 16 weeks of paid leave for new parents
- Paid Family and Medical Leave
- Modern Health mental health benefits for individuals and dependents
- Fertility benefits
- Working Advantage employee discounts
- Onsite fitness center
- Free parking
- Exciting opportunities for career growth