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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Apple devices and MDM protocols, with a strong ability to communicate complex technical topics effectively. Proficient in developing technical documentation and training materials while collaborating across teams to enhance customer experiences and product offerings.
Highest-signal resume keywords
Apple Business Manager/School ManagerMDM ProtocolsShell ScriptingPython AutomationTechnical Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Device ManagementAutomated Device EnrollmentAPNSMacOS TerminalTechnical Troubleshooting
Soft Skills
Emotional IntelligenceProblem-SolvingCuriosityEffective CommunicationAdaptability
Industry Keywords
Ecosystem IntegrationsNetworkingDirectory ServicesSecuritySSO Integrations
Tech Stack
Tools & technologiesMacOSPython
About the role
Key responsibilities & impact- Deliver product demonstrations and technical deep-dives to prospects, customers, and partners
- Showcase how Iru addresses complex device management challenges
- Partner with Sales and Success teams during sales cycles and customer onboarding
- Develop and refine scripts, API examples, documentation, and training materials
- Serve as a second- and third-level escalation point for technical issues
- Work with Support to identify, investigate, and resolve complex technical cases
- Relay customer feedback, feature requests, and improvement ideas to Product and Engineering
- Help shape the product roadmap using customer trends and insights
- Refine internal processes and onboarding experiences
- Provide guidance on best practices and enhance technical resources
- Stay current on platform developments, MDM standards, and ecosystem integrations
- Handle inquiries involving networking, directory services, security, and SSO integrations
Requirements
What you’ll need- 3+ years managing Apple devices in a technical capacity (e.g., engineering, consulting, pre-sales, or professional services)
- Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books
- Comfortable navigating macOS Terminal
- Experience leveraging shell scripts or Python to automate and troubleshoot workflows
- Excellent verbal and written communication
- Ability to explain complex technical topics clearly, relationally, and concisely
- Strong emotional intelligence and ability to tailor communication styles
- Ability to understand customer challenges and frame Iru's value accordingly
- Ability to work effectively across Sales, Support, Product, and Engineering teams
- Ability to switch contexts efficiently while maintaining a high standard of quality
- Curiosity, problem-solving ability, and willingness to learn new technologies
- Ability to stay current on platform developments, MDM standards, and ecosystem integrations
Benefits
Comp & perks- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% individual and dependent medical + dental + vision coverage
- 401(K) with a 4% company match
- 20 days PTO
- Iru Wellness Week the first week in July
- Equity for full-time employees
- In-office lunch stipend provided
- Up to 16 weeks of paid leave for new parents
- Paid Family and Medical Leave
- Modern Health mental health benefits for individuals and dependents
- Fertility benefits
- Working Advantage employee discounts
- Onsite fitness center
- Free parking
- Exciting opportunities for career growth