iSeatz

General

• Own and continuously improve the Security Incident Response program, including policies, plans, playbooks, severity classifications, escalation criteria, communication protocols, and incident documentation
• Lead security and compliance incident responses across technical and business teams, including investigation, containment, eradication, recovery, evidence preservation, and post-incident activities
• Oversee Managed Security Service Provider governance and performance, including onboarding, service integration, escalations, service reviews, contractual requirements, SLAs, detection coverage, response times, quality standards, and metrics
• Partner with the MSSP and internal teams to improve alert quality, detection rules, investigation procedures, log coverage, threat intelligence, and response automation
• Hold the MSSP accountable for contractual and operational performance; track deficiencies and corrective actions to closure
• Lead incident response tabletop exercises and required testing; document lessons learned and track remediation
• Maintain incident response readiness through coverage, escalation capabilities, responder training, and coordination with internal responders and the MSSP
• Report on incident trends, response metrics, recurring issues, MSSP performance, control gaps, and leadership concerns
• Support the Information Security Manager with risk assessments, compliance activities, audit preparation, policy development, control reviews, vendor assessments, and remediation planning
• Advise leadership and technical teams on security events, emerging risks, operational priorities, and recommended actions
• Participate in an incident escalation or on-call rotation as required

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Incident Response Program Lead