Patient Access Coordinator

Isenberg & Hewitt, P.C.

. Serve as the first voice for patients by fielding incoming calls .

Posted 10/16/2026full-timeDes Moines • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to efficiently manage high call volumes while maintaining accurate documentation and communication. Proficient in scheduling appointments and navigating healthcare-related inquiries with empathy and professionalism.

Highest-signal resume keywords

Customer Service SkillsCall Center ExperienceHealthcare KnowledgeCommunication SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingDocumentation AccuracyCall RoutingSpreadsheet ManagementHealth Insurance Understanding

Soft Skills

Empathetic ListeningComposure Under PressureUrgency in Task Completion

Tools & Technologies

Polycom Phone System

Certifications & Qualifications

Criminal Background CheckEducation VerificationReference ChecksInitial TB Test

Industry Keywords

HealthcareCall Volume ManagementWorkers' CompensationTriage Coordination

About the role

Key responsibilities & impact

Serve as the first voice for patients by fielding incoming calls
Make outgoing and interoffice calls
Schedule appointments for physician clinics
Use Polycom phone system to answer incoming calls and make outbound calls
Answer general questions and screen and route calls to the correct extension
Schedule appointments according to physician and department requirements
Reschedule clinic schedules as requested and notify appropriate departments
Take detailed messages via email when voicemail is not an option
Recognize potential credit problems and direct callers to appropriate personnel
Recognize workers’ compensation appointments and refer them to the work comp department
Update spreadsheets and other documentation according to procedure
Call patients to schedule, fill gaps, or reschedule appointments with urgency
Work closely with the triage nurse to route and handle calls within scope of practice
Accurately document communications and information or forward calls and messages to appropriate people
Complete documentation and medical records accurately and concisely

Requirements

What you’ll need

Strong customer service skills and the ability to handle large call volumes efficiently
Prior experience in a call center environment preferred
Prior experience in healthcare or healthcare related field preferred
Basic understanding of health insurance
Excellent communication skills and the ability to maintain composure in high-pressure situations
Ability to multi-task and toggle through multiple systems and screens
Must be an empathetic listener and enjoy helping others
Candidates receiving a conditional offer must complete a criminal background check, education verification, reference checks, and an initial TB test

Benefits

Comp & perks

Competitive pay
Health insurance
Dental insurance
160 hours of paid time off in a full year
Paid holidays
401(k) with company match
Profit-sharing
Employee discounts
Opportunities for career advancement and continuous learning