Isenberg & Hewitt, P.C.

Patient Coordinator

• Serve as the first voice for patients by fielding incoming calls
• Make outgoing and interoffice calls
• Schedule appointments for physician clinics
• Use Polycom phone system to answer incoming calls and make outbound calls
• Answer general questions and screen and route calls to the correct extension
• Schedule appointments according to physician and department requirements
• Reschedule clinic schedules as requested and notify appropriate departments
• Take detailed messages via email when voicemail is not an option
• Recognize potential credit problems and direct callers to appropriate personnel
• Recognize workers’ compensation appointments and refer them to the work comp department
• Update spreadsheets and other documentation according to procedure
• Call patients to schedule, fill gaps, or reschedule appointments with urgency
• Work closely with the triage nurse to route and handle calls within scope of practice
• Accurately document communications and information or forward calls and messages to appropriate people
• Complete documentation and medical records accurately and concisely

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Patient Access Coordinator

Insurance

• Monitor Accounts Receivable recovery for insurance carriers daily
• Answer insurance questions
• Work patient accounts
• Work clearinghouse rejections
• Carry out special projects and other assigned duties
• Make Denial Work Log adjustments
• Review and approve payer and patient refund requests
• Perform other adjustments and audits, including prompt pay, administrative, and workers’ compensation audits
• Assist with other duties as assigned
• Manage the assigned payer AR
• Work onsite during the initial training period, followed by a hybrid work schedule
• Work 7:30 AM–4:00 PM, Monday–Friday

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