Customer Service Representative

Islands Ace Hardware

. Provide unmatched customer service .

Posted 9/23/2026full-timeRemote • Virginia • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a focus on problem-solving and effective communication. Proficient in managing customer inquiries and maintaining accurate records while adapting to product knowledge and company policies.

Highest-signal resume keywords

Customer Service ExperienceService Titan ProficiencyMicrosoft Word ProficiencyMicrosoft Excel ProficiencyDatabase Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceField Service LogisticsProblem SolvingTime ManagementOrganization SkillsCommunication SkillsAttention to DetailRemote Work ExperienceOffice Equipment OperationData Entry

Soft Skills

Strategic ThinkingSelf-StarterCompetitive NatureAmbitionResults-Oriented

Tools & Technologies

Service TitanCustomer Service Database

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesBilling IssuesService QuestionsField Service AppointmentsSeasonal Maintenance

About the role

Key responsibilities & impact

Provide unmatched customer service
Ensure the service department provides exceptional customer service through inventive problem solving and clear communication
Learn all services and product offerings to effectively communicate with customers
Respond to customer inquiries by email or telephone
Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns
Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements
Maintain professionalism with clients and establish positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and company policy changes
Solve problems and turn frustrated clients into repeat customers
Complete special projects and other assigned duties

Requirements

What you’ll need

High school diploma or equivalent
2+ years of customer service and/or field service logistics experience, preferably in a related industry
Experience with Service Titan preferred
Excellent Microsoft Word, Excel and database management skills
Clear, confident, and effective communication over the phone and in person
Strategic thinking and ability to anticipate problems and find solutions
Strong organization skills with attention to detail
Good time-management and ability to balance priorities
Self-starter able to work successfully without supervision
Competitive, ambitious and results-oriented, energized by achieving and exceeding goals
Able to pass a drug screening and background check
Experience working remote
Prolonged periods sitting at a desk and working on a computer
Ability to talk and hear in person and by telephone
Ability to use hands repetitively to operate standard office equipment
Ability to lift up to 15 pounds at times
Close vision and distance vision
Availability for the stated Monday, Tuesday, Wednesday, Friday, and Saturday schedule

Benefits

Comp & perks

Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents
Warehouse Merchandise Discount
Paid time off and paid holidays (depending on role and month of hire)
Career Growth and opportunities within several channels
Tools, hands-on training, formal education, and coaching
Robust Employee Assistance Program providing professional assistance for personal, legal, financial, work, childcare and elder care support