Islands Ace Hardware

Customer Support

• Provide unmatched customer service
• Ensure the service department provides exceptional customer service through inventive problem solving and clear communication
• Learn all services and product offerings to effectively communicate with customers
• Respond to customer inquiries by email or telephone
• Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns
• Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements
• Maintain professionalism with clients and establish positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and company policy changes
• Solve problems and turn frustrated clients into repeat customers
• Complete special projects and other assigned duties

Customer Service Representative