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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and customer engagement, with a strong foundation in PCB fabrication processes and materials science. Capable of translating technical needs into actionable solutions while fostering relationships across engineering and procurement teams.
Highest-signal resume keywords
Bachelor's Degree In Materials ScienceTechnical Support ExperiencePCB Fabrication KnowledgeStrong Problem-Solving SkillsClear Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Materials ScienceChemical EngineeringPCB FabricationAnalytical SkillsTechnical Project ManagementData OrganizationTechnical RecommendationsCustomer TrainingProduct EvaluationQuality Assurance
Soft Skills
CuriosityLearning AgilityInitiativeCollaborationReliable Follow-Through
Tools & Technologies
CRM SystemsReporting ToolsTechnical Data SystemsBusiness Applications
Industry Keywords
Electronics MaterialsCompositesSemiconductorChemical ProcessingAdvanced Manufacturing
About the role
Key responsibilities & impact- Provide responsive technical support to strategic accounts before, during, and after product evaluation and adoption
- Partner with Sales to understand customer requirements, translate technical needs into solutions, and support account growth and retention
- Support customer product evaluations, qualifications, trials, and introductions by coordinating technical information, samples, data, testing, and follow-up actions
- Investigate customer technical questions and product-performance concerns and coordinate resolution with Quality, Operations, R&D, Product Management, and other subject-matter experts
- Develop working knowledge of Isola materials, PCB fabrication processes, customer applications, and competitive technologies
- Prepare and deliver product presentations, technical updates, application guidance, and customer training
- Document customer activity, technical projects, qualification status, risks, and follow-up actions in business systems
- Identify recurring customer needs, application trends, and product feedback to support product, quality, and commercial decisions
- Build trusted relationships across customer engineering, quality, operations, and procurement teams
- Participate in customer visits, industry events, internal training, and cross-functional projects
- Build a foundation in laminate and prepreg technology, PCB fabrication, customer applications, and Isola's product portfolio
- Develop consultative customer skills and learn to manage technical projects and customer issues through resolution
- Progress from supported customer interactions to independent ownership of technical relationships and qualification activity
- Build commercial awareness of how technical support contributes to customer retention, new opportunities, specifications, and revenue growth
Requirements
What you’ll need- Bachelor's degree in Materials Science, Chemical Engineering, Chemistry, Mechanical Engineering, Electrical Engineering, or a related technical discipline; equivalent relevant experience may be considered
- Engineer I: typically 0-2 years of relevant experience
- Engineer II: typically 2-5 years of relevant engineering, applications, technical service, manufacturing, quality, or customer-support experience
- New graduates with strong internships, co-ops, laboratory, manufacturing, or customer-facing technical experience are encouraged to apply
- PCB, electronics materials, composites, semiconductor, chemical processing, or advanced manufacturing experience is helpful but not required for Engineer I
- Strong problem-solving and analytical skills
- Ability to organize data and translate technical information into practical recommendations
- Clear written and verbal communication skills
- Interest in working directly with customers
- Curiosity, learning agility, initiative, and willingness to ask questions and seek expertise when needed
- Ability to collaborate across functions and manage multiple priorities with reliable follow-through
- Comfort using standard business applications and learning CRM, reporting, and technical data systems
- Ability and willingness to travel regularly to customer locations, company facilities, and industry events
- Satisfactory completion of a pre-employment background investigation and drug screening
Benefits
Comp & perks- Satisfactory completion of a pre-employment background investigation and drug screening is required as a condition of employment