Isola

Engineer

• Provide responsive technical support to strategic accounts before, during, and after product evaluation and adoption
• Partner with Sales to understand customer requirements, translate technical needs into solutions, and support account growth and retention
• Support customer product evaluations, qualifications, trials, and introductions by coordinating technical information, samples, data, testing, and follow-up actions
• Investigate customer technical questions and product-performance concerns and coordinate resolution with Quality, Operations, R&D, Product Management, and other subject-matter experts
• Develop working knowledge of Isola materials, PCB fabrication processes, customer applications, and competitive technologies
• Prepare and deliver product presentations, technical updates, application guidance, and customer training
• Document customer activity, technical projects, qualification status, risks, and follow-up actions in business systems
• Identify recurring customer needs, application trends, and product feedback to support product, quality, and commercial decisions
• Build trusted relationships across customer engineering, quality, operations, and procurement teams
• Participate in customer visits, industry events, internal training, and cross-functional projects
• Build a foundation in laminate and prepreg technology, PCB fabrication, customer applications, and Isola's product portfolio
• Develop consultative customer skills and learn to manage technical projects and customer issues through resolution
• Progress from supported customer interactions to independent ownership of technical relationships and qualification activity
• Build commercial awareness of how technical support contributes to customer retention, new opportunities, specifications, and revenue growth

Explore Technical Services Engineer at Isola. Review requirements and application details.

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Technical Services Engineer