Support Desk Technician

ISOutsource

. Provide first line technical support including desktop and server support .

Posted 9/16/2026full-timeChandler • Arizona • United StatesJunior💰 $50,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first line technical support, including desktop and server support, while managing network administration tasks and maintaining a variety of technologies. Strong communication skills and advanced troubleshooting abilities are essential for success in this role.

Highest-signal resume keywords

Technical Support ExperienceWindows Operating SystemsCompTIA IT CertificationsAdvanced Troubleshooting SkillsNetwork Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server 2016 - CurrentSQL 2008 - CurrentBackup SolutionsAnti-Virus SolutionsActive Directory KnowledgeCloud Technologies (Azure, AWS)Routers/FirewallsMac OS/LinuxConnectWise Ticketing SystemExchange 2010 - Current

Soft Skills

Excellent Communication SkillsTime ManagementMulti-TaskingAttention to DetailEager to Learn New TechnologiesFlexibility

Certifications & Qualifications

IT / Networking CertificationCompTIA IT Certifications

Industry Keywords

Technical SupportNetwork AdministrationDesktop SupportServer SupportIn-House Technical Support

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsLinuxSQL

About the role

Key responsibilities & impact

Provide first line technical support including desktop and server support
Solve a wide variety of issues
Provide support for specialized applications; training provided
Carry out day-to-day network administration tasks
Perform routine server maintenance tasks
Manage the network monitoring system
Provide in-house technical support
Work in an energized team and fun office environment
Work with a variety of technologies
Partner with Support colleagues skilled in a variety of technical arenas
Partner with field consultants

Requirements

What you’ll need

1+ Years of technical support experience preferred
IT / Networking certification or ability to attain a certification within 6 months of employment
Valid driver's license
On-site client visits are an essential part of this role; candidates must currently reside in the Chandler, AZ area or be willing to relocate before their start date.
Excellent communication skills at technical and non-technical levels
Excellent written communication skills
Excellent time management and multi-tasking skills
Attention to detail and quality of work
Advanced troubleshooting skills
Eager to learn new technologies
Flexibility; shift work is required for this role
Windows Operating Systems
Microsoft Office Products
Windows Server 2016 - Current
Exchange 2010 - Current
SQL 2008 - Current
Backup Solutions
Anti-Virus Solutions
Routers/Firewalls
Mac OS/Linux
Cloud Technologies (Azure, AWS)
Experience working with the ConnectWise ticketing system
Leadership experience in an IT services support capacity
CompTIA IT Certifications
Active Directory knowledge
Final candidates will be required to submit to a complete background check.

Benefits

Comp & perks

Excellent total compensation package
Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.
401(k) & Employer match
Generous Paid Time Off schedule
Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
Monthly team activities including trivia nights, holiday parties and more.
Monthly training and career enhancing opportunities.
Tons of room for growth, ISO has a long history of promoting from within.
A company emphasis on work/life balance.