ISOutsource

Engineer

• Adhere to standards and approved solutions established by ISOutsource Engineering Leadership
• Architect and design technical solutions for complex infrastructure, cloud, networking, security, and modernization projects
• Provide technical leadership throughout the project lifecycle from planning through implementation and project closeout
• Partner with the PMO, Consulting, Sales Engineering, and Project Engineering teams to develop technically sound project plans and implementation strategies
• Review project designs for alignment with ISOutsource standards, best practices, and client objectives
• Serve as the primary technical escalation resource for complex project implementations
• Identify technical risks and develop mitigation strategies before and during project execution
• Perform technical quality assurance reviews and provide recommendations for improvement
• Mentor and coach Project Engineers and Senior Project Engineers through technical guidance and knowledge sharing
• Develop and maintain engineering standards, implementation methodologies, templates, and reusable technical documentation
• Participate in project kickoff meetings, technical planning sessions, post-project reviews, and root cause analysis activities
• Maintain understanding of emerging technologies and industry best practices relevant to Professional Services
• Maintain punctuality and thorough communication in internal and external customer engagements
• Maintain the required utilization target
• Participate in the engineering on-call rotation as required
• Perform daily time entry for all activities

Senior IT Projects Engineer

• Adhere to standards and approved solutions established by Engineering Leadership
• Architect and design technical solutions for complex infrastructure, cloud, networking, security, and modernization projects
• Provide technical leadership throughout planning, implementation, and project closeout
• Partner with PMO, Consulting, Sales Engineering, and Project Engineering teams on project plans and implementation strategies
• Review project designs for alignment with standards, best practices, and client objectives
• Serve as the primary technical escalation resource for complex project implementations
• Identify technical risks and develop mitigation strategies
• Perform technical quality assurance reviews and recommend improvements
• Mentor and coach Project Engineers and Senior Project Engineers
• Develop and maintain engineering standards, implementation methodologies, templates, and reusable technical documentation
• Participate in project kickoffs, technical planning sessions, post-project reviews, and root cause analysis
• Maintain knowledge of emerging technologies and professional-services best practices
• Communicate punctually and thoroughly in internal and external customer engagements
• Maintain the required utilization target
• Participate in the engineering on-call rotation
• Perform daily time entry for all activities

Support Technician

• Provide first line technical support including desktop and server support
• Solve a wide variety of issues
• Provide support for specialized applications; training provided
• Carry out day-to-day network administration tasks
• Perform routine server maintenance tasks
• Manage the network monitoring system
• Provide in-house technical support
• Work in an energized team and fun office environment
• Work with a variety of technologies
• Partner with Support colleagues skilled in a variety of technical arenas
• Partner with field consultants

Senior IT Projects Engineer

Senior IT Projects Engineer

Support Desk Technician