ABA Client Services Coordinator - US Healthcare

iSTA Solutions

. Coordinate therapist availability, schedules, and updates affecting client sessions .

Posted 9/19/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills essential for coordinating therapist schedules and client interactions. Proficient in managing administrative tasks and maintaining accurate records within the ABA therapy or healthcare sectors.

Highest-signal resume keywords

Coordination ExperienceScheduling ManagementClickUp ExperienceStrong Verbal CommunicationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingAdministrative SupportClient CoordinationRecord MaintenanceFollow-Up Management

Soft Skills

Verbal CommunicationWritten CommunicationSelf-MotivatedProactiveOrganizational Skills

Tools & Technologies

ClickUpCentralReach

Industry Keywords

ABA TherapyHealthcareDisability ServicesEducation

About the role

Key responsibilities & impact

Coordinate therapist availability, schedules, and updates affecting client sessions
Communicate with families and parents regarding scheduling updates, queries, and coordination matters
Source RBT/ABA Therapist candidates through various channels
Support pairing RBTs/ABA Therapists with clients based on availability, location, and client requirements
Maintain accurate therapist and client information in relevant systems
Identify and escalate scheduling conflicts, staffing gaps, and outstanding responses
Draft and send clear, professional, and empathetic communications to RBTs and families
Provide administrative and coordination support to the wider team
Complete follow-ups and administrative tasks to keep client services organised and on track

Requirements

What you’ll need

Excellent verbal communication skills
Strong written communication skills
Prior experience in a coordination, scheduling, administrative, or client-facing support role is preferred
Experience with ClickUp and/or CentralReach is a significant advantage
Familiarity with the ABA therapy space or experience within healthcare, disability services, or education is advantageous
Highly organised, with strong attention to detail and the ability to manage multiple follow-ups simultaneously
Self-motivated and proactive, with the ability to take ownership of tasks and follow through without constant supervision
Comfortable working in a fast-paced, high-communication environment
Able to work independently while collaborating effectively with a wider U.S.-based team
Monday–Friday availability from 09:00–18:00 EST, equivalent to 15:00–00:00 South African time, subject to daylight savings
Mandatory fixed fibre line with minimum 25 Mbps upload and download speeds and wired Ethernet capability
Reliable power backup for load shedding or outages

Benefits

Comp & perks

Compensation for South African public holidays in accordance with the BCEA
Fully remote work arrangement