iSTA Solutions

Data Coordinator

• Follow up with local U.S. offices after client assessments to obtain assessment outcomes, next steps, and start-of-care updates
• Monitor post-assessment cases and follow up on outstanding information to ensure no lead, case, or next step is missed
• Update HubSpot and internal CRM systems with assessment outcomes, client decisions, workflow stages, and relevant notes
• Maintain accurate and up-to-date records across relevant systems
• Review information for accuracy, completeness, and consistency and identify missing or incorrect information
• Communicate professionally with U.S. office teams via email, phone, and internal systems
• Follow up with offices when updates are outstanding and ensure relevant information is captured correctly
• Contact clients when assigned to gather feedback and communicate information internally
• Ensure information received from offices is accurately reflected in relevant CRM and workflow stages
• Escalate discrepancies, missing information, or concerns requiring clarification
• Track recurring issues and identify opportunities to improve workflow, data quality, and follow-up processes
• Manage multiple cases and follow-ups in a thorough and organised manner
• Work closely with internal teams to ensure information is communicated accurately and workflow requirements are consistently followed

Healthcare Quality & Data Coordinator

General

• Manage insurance authorization requests from submission through approval, denial, or reauthorization
• Review patient information and clinical documentation to ensure payer and authorization requirements are met
• Monitor authorization statuses, expiration dates, and upcoming appointments to identify gaps or delays
• Coordinate Single Case Agreements (SCAs) and provide status updates to relevant teams
• Complete online enrolments relating to compliance programs, patient benefits, and payer or treatment requirements
• Manage payer-specific requirements, including TRICARE referrals and authorizations
• Process and monitor pharmacy prior authorizations and medication-related approvals
• Maintain accurate authorization, payer, enrolment, and patient information in Salesforce and other relevant systems
• Prepare and manage evaluation and billing-related documentation
• Communicate with insurance carriers, billing partners, healthcare providers, pharmacy partners, and internal teams
• Follow up on outstanding requests, missing documentation, denials, enrolments, and other treatment barriers
• Complete required reports and assist with monitoring authorization and patient scheduling activity
• Assist with developing and documenting authorization, enrolment, and payer-specific workflows
• Support system and workflow improvement initiatives to increase efficiency and reduce delays in patient care

Authorizations Specialist, US Healthcare

Client Services Representative

• Coordinate therapist availability, schedules, and updates affecting client sessions
• Communicate with families and parents regarding scheduling updates, queries, and coordination matters
• Source RBT/ABA Therapist candidates through various channels
• Support pairing RBTs/ABA Therapists with clients based on availability, location, and client requirements
• Maintain accurate therapist and client information in relevant systems
• Identify and escalate scheduling conflicts, staffing gaps, and outstanding responses
• Draft and send clear, professional, and empathetic communications to RBTs and families
• Provide administrative and coordination support to the wider team
• Complete follow-ups and administrative tasks to keep client services organised and on track

ABA Client Services Coordinator - US Healthcare

Recruitment

• Manage the intake process for new families and clients, gathering and recording accurate information from first contact
• Guide new clients through onboarding requirements and explain next steps clearly
• Coordinate with the clinical/operations team for smooth handover after intake
• Maintain accurate, up-to-date intake records in internal systems
• Follow up proactively to keep new clients engaged through the pipeline
• Support end-to-end recruitment, including sourcing, screening, and shortlisting candidates
• Post and manage job adverts across relevant platforms
• Conduct initial candidate screening calls and coordinate interview scheduling
• Maintain and update the candidate pipeline with timely applicant communication
• Partner with hiring managers to understand role requirements and represent the company positively
• Promote the company as an employer of choice and present roles engagingly to candidates
• Communicate professionally with families, therapists, and candidates via phone, email, and other channels
• Build and maintain positive relationships across every touchpoint
• Deliver exceptional service during every interaction
• Work with relevant managers to ensure smooth daily operations across both functions

Intake & Recruitment Coordinator – Maternity Stand-In

Customer Support

• Answer inbound calls and respond to patient enquiries in a timely and courteous manner
• Verify patient insurance information, personal information, and co-payments
• Schedule and reschedule appointments using the scheduling system
• Provide patients with information on services
• Input and update patient information in the scheduling system accurately
• Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences

Healthcare Quality & Data Coordinator

Authorizations Specialist, US Healthcare

ABA Client Services Coordinator - US Healthcare

Intake & Recruitment Coordinator – Maternity Stand-In

Healthcare Inbound Customer Service Agent