After Hours Care Coordinator

iSTA Solutions

. Monitor the phone line and company chat/texting platform for caregiver call-outs, emergencies, and no-shows .

Posted 10/28/2026part-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client-facing communication and coordination skills, with a focus on prioritizing client safety and effective problem-solving under pressure. Proficient in multitasking and managing caregiver schedules while maintaining a compassionate approach to client care.

Highest-signal resume keywords

Client-Facing Support ExperienceStrong Independent JudgementMultitasking And Prioritisation SkillsExcellent Communication SkillsHealthcare/Home Care Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingDispatchDocumentationIntake CallsAdministrative Support

Soft Skills

Critical ThinkingCalm CommunicationResourcefulnessEmpathyDependability

Tools & Technologies

Phone SystemsChat/Texting PlatformsComputer SkillsWired Ethernet Capability

Industry Keywords

Caregiver CoordinationClient CareHome CareStaffingService Coordination

About the role

Key responsibilities & impact

Monitor the phone line and company chat/texting platform for caregiver call-outs, emergencies, and no-shows
Source replacement caregivers when shifts cannot be covered
Ensure vulnerable clients are never left without coverage
Follow up by phone on call-outs received by text
Escalate promptly to a manager when replacements cannot be found
Notify clients of caregiver call-outs and confirm caregiver schedules 1–2 hours before shifts
Respond to caregiver and client queries within the scope of after-hours support
Use sound judgement in situations not covered by training, prioritising client safety
Conduct initial intake calls for prospective clients
Document interactions accurately and update caregiver schedules in the system
Prioritise urgent tasks and use quieter periods for administrative catch-up and system familiarisation
Balance caregiver concerns with client and business needs
Assist with administrative projects and other after-hours support tasks as needed

Requirements

What you’ll need

Fluent in English with clear, professional communication skills
Proven experience in a client-facing support, service, or coordination role
Strong independent judgement and critical thinking, with comfort handling ambiguity and situations not covered by training
Calm, decisive communicator who can make a call and direct next steps to caregivers, supervisors, and clients
Strong multitasking, prioritisation, and organisational skills
Comfortable working independently with minimal supervision
Resourceful and able to solve problems effectively under pressure
Compassionate, dependable, and highly responsible, with the ability to balance empathy with a clear focus on client care
Ambitious with a strong work ethic
Full schedule flexibility, including weekends, and adaptability to changing schedules and operational requirements
Excellent computer and telephone skills
Previous staffing, scheduling, dispatch, or healthcare/home care industry experience (advantageous)
Experience working in a largely solo or remote role (advantageous)
Mandatory fixed fibre line with minimum 25 Mbps upload and download speed and wired Ethernet capability
Reliable power backup for load shedding or outages

Benefits

Comp & perks

Compensation for South African public holidays in accordance with the BCEA
Fully remote work arrangement