Client Services & Scheduling Coordinator

iSTA Solutions

. Answer incoming calls professionally and courteously .

Posted 10/8/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication abilities while managing appointments and customer information using cloud-based systems. Proficient in data entry and basic reporting with Microsoft Excel, ensuring accuracy and attention to detail.

Highest-signal resume keywords

Strong Verbal And Written English Communication SkillsCustomer Service SkillsProficiency In Microsoft Outlook And MS OfficeBasic Microsoft Excel SkillsCloud-Based Systems Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingBasic ReportingMicrosoft ExcelMicrosoft Outlook

Soft Skills

Professional Telephone MannerAttention To DetailOrganizational SkillsProactive Work EthicAbility To Work Independently

Tools & Technologies

Cloud-Based SystemsMicrosoft Office Suite

Industry Keywords

Customer Records ManagementData AccuracyCommunication With Internal Teams

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Answer incoming calls professionally and courteously
Assist customers with enquiries and provide accurate information
Schedule and coordinate appointments
Capture customer information accurately through data entry
Maintain accurate and up-to-date customer records
Use cloud-based systems to manage appointments and customer information
Communicate with customers and internal teams
Assist with basic reporting and data-related tasks using Excel

Requirements

What you’ll need

Strong verbal and written English communication skills
Professional and friendly telephone manner
Excellent attention to detail
Well-organised and able to manage multiple tasks
Reliable, proactive, and able to work independently
Strong customer service skills
Proficiency in Microsoft Outlook and MS Office
Basic Microsoft Excel skills for reporting
Comfortable working with cloud-based systems
Able to learn and navigate new software and systems quickly
Mandatory fixed fibre line with minimum 25 Mbps upload and download speed
Wired Ethernet capability
Reliable power backup for load shedding or outages
Ability to work Monday–Thursday 9:00 AM–6:00 PM EST, Friday 9:00 AM–1:00 PM EST, and Sunday 9:00 AM–1:00 PM EST
Must work on South African and U.S. public holidays

Benefits

Comp & perks

Compensation for South African public holidays in accordance with the BCEA
Fully remote work arrangement